Operation Efficiency Manager (Perak Coverage)

Alpro Pharmacy; Ipoh; On-site; MYR 120,000 - 180,000; Full time

Job summary

Alpro Pharmacy in Perak is seeking an Operations Efficiency Manager to oversee multi-outlet operations across the state, ensuring smooth store functions and standardized SOPs.

The role focuses on process improvement, inventory coordination, and staff training, with emphasis on data-driven decision making and cross-functional collaboration with HQ teams.

Qualifications

• Bachelor’s degree in business/operations-related field.
• Minimum 7 years in retail operations.
• Experience in multi-outlet management or process improvement roles.
• Background in retail pharmacy operations is a plus.

Responsibilities

• Oversee daily operational flow across all outlets in Perak to ensure smooth store functions.
• Monitor key indicators like transaction speed, stock movement, service turnaround, and complaint resolution.
• Identify gaps in processes and recommend improvements to enhance customer experience and productivity.
• Lead state-level initiatives to reduce wastage and optimise resources across outlets.
• Collaborate with HQ support teams to ensure timely operational support.
• Lead projects such as technology rollouts, new SOP trials, and system upgrades.
• Monitor inventory accuracy and coordinate with Area Managers to minimise stock discrepancies and stock-outs.
• Provide on-the-job training for branch managers and supervisors on workflow optimisation.
• Prepare monthly state operational performance reports and present insights to management.

Skills

Process optimization

Operational leadership

Problem-solving

Collaboration & data-driven mindset

Education

Bachelor’s degree in Business Administration or Operations Management

Tools

Microsoft Office

POS systems

Operational analytics tools

Job description

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Operation Efficiency Manager (Perak Coverage)

• Oversee the daily operational flow across all outlets in the state to ensure smooth store functions.
• Monitor key operational indicators such as transaction speed, stock movement, service turnaround time, and complaint resolution rate. - Ensure consistent implementation of SOPs across all outlets in the state.
• Identify gaps in processes and recommend improvements to enhance customer experience and operational productivity.

B. Process Improvement & Efficiency Projects

• Analyse workflow and operational processes to identify areas for efficiency gains.
• Implement state-level initiatives to reduce wastage, improve resource allocation, and streamline staff tasks.
• Collaborate with HQ support teams (Logistics, Procurement, People Management, Marketing) to ensure timely support for outlets.
• Lead special operational projects such as technology rollouts, new SOP trials, and system upgrades.

C. Inventory & Supply Chain Coordination

• Monitor inventory accuracy and ensure proper stock replenishment across all outlets.
• Work with Area Managers and Logistics to minimise stock discrepancies, expiries, and stock-outs.
• Optimise delivery schedules and stock transfer arrangements to avoid operational delays.

D. Staff Support & Training

• Support Area Managers in guiding outlet teams on operational best practices.
• Provide on-the-job training for branch managers and supervisors on workflow optimisation.
• Facilitate knowledge sharing among outlets to replicate high-performing store practices.

E. Compliance & Audit Readiness

• Conduct operational audits to ensure outlets meet internal and regulatory standards.
• Address non-compliance issues immediately and implement corrective action plans.
• Ensure all safety, security, and hygiene standards are consistently met across outlets.

F. Cross-Functional Collaboration

• Work closely with Area Managers to address operational challenges and implement improvement plans.
• Coordinate with other state-level managers to align operations with sales, marketing, and customer service strategies.
• Act as the key contact point for HQ operations in resolving outlet-level issues.

G. Reporting & Data Analysis

• Prepare monthly state operational performance reports highlighting trends, challenges, and improvement measures.
• Use operational data analytics to inform decision-making and track improvement outcomes.
• Present operational insights to state and national management teams.
• Perform any other duties as assigned by superior, including involvement in new events, initiatives, or projects in line with the company’s direction.

Requirements

• Education: Bachelor’s Degree in Business Administration, Operations Management, or related field. Background in retail pharmacy operations is an advantage.
• Experience: Minimum 7 years in retail operations, with at least 2 years in a multi-outlet management or operational improvement role.
• IT: Microsoft Office Suite, POS systems, operational analytics tools.
• Competencies: Process Optimization, Operational Leadership, Problem-Solving Skills, Collaboration & Data-Driven Mindset