Operation Coordinator

Private Advertiser; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

Private Advertiser is seeking a detail-oriented support professional to assist the sales team with account matters, client onboarding, and system access coordination. You will maintain the client database, prepare performance reports, and coordinate with Backend Operations and Marketing to ensure accurate communication across cross-border teams.

The role requires bilingual communication in Chinese and English, and a willingness to work flexible shifts.

Qualifications

• Bachelor’s degree in Finance, Business, Economics, or related field.
• Experience or internship in finance/fintech is a plus.
• Excellent verbal and written communication in Chinese and English.
• Basic understanding of financial instruments.
• Familiarity with Microsoft Office (Excel, PowerPoint).
• Strong willingness to learn; good coordination, time management, and problem-solving skills.
• High attention to detail, accuracy, and accountability with client/ transactional data.
• Willingness to work flexible shifts including afternoon, midnight, and weekends.

Responsibilities

• Assist in responding to sales inquiries on account matters.
• Maintain and update client database with accurate data entry.
• Coordinate with Backend Operations Team for escalations.
• Prepare performance reports for management review.
• Research ideas to improve team efficiency.
• Coordinate with Marketing for campaigns and promotions.
• Relay system/account-related requests to Backend Ops for timely resolution.

Skills

Chinese language

English language

Attention to detail

Time management

Problem-solving

Coordination

Adaptability

Education

Bachelor’s degree in Finance, Business, Economics, or related field

Tools

Microsoft Office

Excel

PowerPoint

Job description

Assist in responding to sales team inquiries on account matters, including client account setup, system access, claims, and commission clarifications; elevate inquiries to the Backend Operations Team for further investigation when needed.

Assist in maintaining and updating the client database, ensuring timely and accurate data entry.

2. Knowledge Management & Process Improvement

Assist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.

Assist in preparing performance reports related to sales support operations for management review, when necessary.

Research and suggest ideas to improve team efficiency, when required.

3. Cross-Department Coordination

Coordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate client communication.

Assist other teams by relaying system/account-related requests to the Backend Operations Team for timely resolution.

Job Requirements:

Bachelor’s degree in Finance, Business, Economics, or a related field; prior experience or internship in the finance or fintech industry is a plus.

Excellent verbal and written communication skills in both Chinese and English, with the ability to convey information clearly in a fast-paced, cross-border environment.

Basic understanding of financial instruments is highly desirable.

Familiarity with tools such as Microsoft Office (e.g. Excel, PowerPoint)

Strong willingness to learn, with good coordination, time management, and problem-solving skills.

High attention to detail, accuracy, and accountability when handling client or transactional data.

Willingness to work on flexible shifts, including afternoon shifts (up to 10PM, GMT+8), midnight shifts (up to 12AM, GMT+8), and weekend shifts as required.