Operation Assistant - NBDY

NASTY Holding; Petaling Jaya; On-site; MYR 33,000 - 51,000; Full time

Job summary

NBDY is seeking an Operations Assistant to support day-to-day operations across order management, supply chain and logistics, while driving AI-enabled improvements. You’ll coordinate orders, stock, and dispatches, and work with teams to automate repetitive tasks.

The role welcomes growth-minded individuals who value processes, systems, and teamwork, with occasional weekend commitments. The ideal candidate will handle data, monitor stock, and assist with campaigns, launches, and peak periods,

Qualifications

• Diploma or Degree in Supply Chain, Logistics, Business or a related field.
• 1-2 years in operations, order management, e-commerce fulfilment or logistics; fresh graduates welcome to apply.
• Comfortable with spreadsheets (Excel/Google Sheets) and working with data.
• Hands-on interest in AI tools and automation.
• Enjoys process and systems; organised and detail-oriented.
• Team player with passion and hunger to grow.
• Willing to work weekends during campaigns, launches and peak periods.
• Good communication in Bahasa Malaysia and English.

Responsibilities

• Process and track customer orders across channels from receipt to delivery.
• Handle order exceptions and coordinate resolution with Customer Service.
• Monitor stock levels by SKU and flag low stock ahead of launches.
• Coordinate replenishment with Product, Supply Chain and manufacturing teams.
• Support stock counts and maintain inventory records.
• Coordinate with warehouse and courier partners on pick, pack and dispatch schedules.
• Track deliveries, follow up on delays, and resolve courier issues.
• Identify repetitive tasks that can be automated and build AI-assisted workflows.
• Document automations and help teammates adopt AI tools.

Skills

Spreadsheets

AI tools

Process improvement

Team player

Weekend availability

Communication (BM & EN)

Education

Diploma/Degree in Supply Chain, Logistics, Business or related field

Tools

Excel

Google Sheets

Job description

Role Purpose:

The OperationsAssistant supports NBDY's day-to-day operations across order management, supplychain and logistics, keeping every order moving accurately from receipt todelivery.

Beyond runningthe daily process, the role is expected to be the team's AI enabler: findingwhere order, stock and logistics work can be automated with AI and systemtools, and making the process faster and more reliable over time.

This role isbuilt for someone who wants to grow, not just a job - a team player with realpassion and hunger, who enjoys process and systems, and who is willing to putin weekends with the team when the business needs it.

Key Responsibilities

2.1 Order Management

• Process and trackcustomer orders across NBDY's sales channels from receipt to delivery.
• Handle orderexceptions - cancellations, amendments, returns, address issues - andcoordinate resolution with Customer Service.
• Make sure orderinformation is accurate and complete before it moves to fulfilment.

2.2 Supply Chain &Inventory

• Monitor stock levelsby SKU and flag low stock early, especially ahead of launches and campaigns.
• Coordinatereplenishment with the Product, Supply Chain and manufacturing teams.
• Support stock countsand keep inventory records reconciled with the system.

2.3 Logistics &Fulfilment

• Coordinate with thewarehouse / fulfilment team and courier partners on pick, pack and dispatchschedules.
• Track deliveries,follow up on delays and failed deliveries, and resolve issues with couriers.
• Monitor courierperformance and raise recurring problems.

2.4 AI Enablement &Automation

• I dentify repetitivemanual tasks in order, stock and logistics work that can be automated.
• Build and maintainAI-assisted workflows and automations using approved AI and system tools.
• Document eachautomation so the team can use and maintain it.
• Help teammates adoptAI tools in their daily work.

2.5 Process & Systems

• F ollow operationsSOPs and keep them current as processes change.
• Keep data in companysystems accurate and up to date.
• Propose andimplement improvements that make operations faster, cheaper or more reliable.

2.6 Reporting

• Prepare daily andweekly reports on orders, stock and deliveries.
• Flag risks - stockshortages, fulfilment backlogs, courier issues - early, with a proposed action.

2.7 Team &Peak-Period Support

• Work closely withthe operations, marketing, customer service and warehouse teams.
• Support campaign periods, launches and peak sales,including weekends when required.

Minimum Qualification

• Diploma or Degree inSupply Chain, Logistics, Business or a related field.
• 1-2 years inoperations, order management, e-commerce fulfilment or logistics; freshgraduates with strong interest are welcome to apply.
• Comfortable withspreadsheets (Excel / Google Sheets) and working with data.
• Hands-on interest inAI tools and automation, with examples of using them to work smarter.
• Enjoys process andsystems; organised and detail-oriented.
• Team player withpassion and hunger to grow.
• Willing to workweekends during campaigns, launches and peak periods.
• Good communicationin Bahasa Malaysia and English.