Operation Admin

Private Advertiser; Seremban; On-site; MYR 33,000 - 61,000; Full time

Job summary

Private Advertiser in Negeri Sembilan, Seremban, invites applications for a Customer Service / Administrative Support role. You will respond to customer inquiries via chat and email, troubleshoot issues, and coordinate with product and cross-functional teams.

The role emphasizes strong communication, organization, and the ability to work independently or in a team. You will maintain documentation and assist with daily operations to ensure a smooth workflow and ongoing service improvements.

Qualifications

• Strong verbal and written communication skills.
• Good organizational skills and attention to detail.
• Ability to manage time, prioritize tasks, and work under pressure.
• Able to work independently and as part of a team.
• Customer service or administrative experience is an added advantage.

Responsibilities

• Respond to customer inquiries via chat, email, and other communication channels in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently with strong problem-solving skills.
• Coordinate with product and cross-functional teams to ensure customer requirements are met.
• Maintain and update internal documentation and operational records.
• Support daily operational and administrative tasks to ensure smooth workflow.
• Assist in improving internal processes and customer service efficiency when needed.

Skills

Customer service

Communication

Organizational skills

Time management

Teamwork

Job description

Respond to customer inquiries via chat, email, and other communication channels in a timely and professional manner.

Troubleshoot and resolve customer issues efficiently with strong problem-solving skills.

Coordinate with product and cross-functional teams to ensure customer requirements are met.

Maintain and update internal documentation and operational records.

Support daily operational and administrative tasks to ensure smooth workflow.

Assist in improving internal processes and customer service efficiency when needed.

Requirements / Skills & Experience

Strong verbal and written communication skills.

Good organizational skills and attention to detail.

Ability to manage time, prioritize tasks, and work under pressure.

Able to work independently and as part of a team.

Customer service or administrative experience is an added advantage.