Onsite Field Ops & Merchant Success Lead

Rapsodo, Inc.; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Part time

Job summary

Retail Signal is deploying a retail technology platform in Malaysia and is seeking a practical, self-directed individual to install and maintain devices in independent minimarts and provision shops. You will own relationships with shop owners, train staff, and ensure the till runs smoothly while building a pipeline for future expansion.

The role requires being in-market, daily on-site work, and close collaboration with our Singapore-based product team.

Qualifications

• Based in Malaysia with right to work in Malaysia.
• At least 2 years in a field-based role.
• Comfortable handling cables and setup procedures.
• Able to travel to multiple shops and work non-office hours as needed.

Responsibilities

• Install and set up devices in shops according to provided guides.
• Provide on-site support and on-the-spot troubleshooting.
• Build and maintain relationships with shop owners.
• Develop a pipeline of new shops for pilot expansion.
• Collect product lists from shops and format for the app.

Skills

Mandarin English (bilingual)

Self-directed

Practical hands-on

Strong customer facing

Comfortable with spreadsheets

Tools

Laptop/Phone

Job description

Retail Signal is deploying a retail technology platform in Malaysia and is seeking a practical, self-directed individual to install and maintain devices in independent minimarts and provision shops. You will own relationships with shop owners, train staff, and ensure the till runs smoothly while building a pipeline for future expansion.

The role requires being in-market, daily on-site work, and close collaboration with our Singapore-based product team.