Online Customer Service

MCM NOVA MARKETING SDN. BHD.; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Part time

Benefits offered by this job

Flexible working arrangements

Ongoing training and development

Competitive remuneration

Job summary

MCM NOVA MARKETING SDN. BHD. in Kuala Lumpur City Centre is seeking an enthusiastic Online Customer Service representative for a part-time role.

You will be the main contact for customers, handling inquiries across email, chat, and social media to deliver friendly, accurate support. Join a team that values flexible arrangements, ongoing training, and competitive remuneration. You will document interactions, resolve issues, and help maintain a positive online brand image while upholding company

Qualifications

• Experience in a customer service or call centre environment, preferably online/digital.
• Excellent written and verbal communication skills in English; proficiency in additional languages is advantageous.
• Strong problem-solving abilities with a customer-centric approach to resolving issues.
• Proficiency with computer systems, email platforms and online communication tools.
• Ability to multitask effectively and manage multiple customer interactions simultaneously.

Responsibilities

• Respond promptly to customer enquiries via email, live chat, social media and other online communication channels.
• Provide accurate, helpful and courteous assistance to customers regarding product and service information.
• Troubleshoot customer issues and elevate complex problems to appropriate departments when necessary.
• Document customer interactions and maintain detailed records of all communications within our systems.
• Handle customer complaints professionally and work towards swift resolution to ensure satisfaction.
• Follow company policies and procedures whilst maintaining consistency in service quality.
• Contribute to a positive online brand image by representing the company professionally at all times.
• Monitor response times and work towards meeting or exceeding established service level agreements.
• Collaborate with team members to share knowledge and best practices for continuous improvement.

Skills

Customer service excellence

Written and verbal English

Problem-solving

Multitasking

Time management

Team player

Positive attitude

Tools

Email platforms

Live chat tools

CRM software

Job description

About the role

MCM NOVA MARKETING SDN. BHD. is seeking an enthusiastic and customer-focused Online Customer Service representative to join our team. This is a part-time position based in Kuala Lumpur City Centre. In this role, you will be the primary point of contact for our customers, providing exceptional support through various online channels including email, chat, and social media platforms. Your main objective will be to resolve customer queries efficiently, maintain high satisfaction levels, and represent the company's values whilst delivering outstanding service to every interaction.

What you'll be doing

• Respond promptly to customer enquiries via email, live chat, social media and other online communication channels
• Provide accurate, helpful and courteous assistance to customers regarding product and service information
• Troubleshoot customer issues and elevate complex problems to appropriate departments when necessary
• Document customer interactions and maintain detailed records of all communications within our systems
• Handle customer complaints professionally and work towards swift resolution to ensure satisfaction
• Follow company policies and procedures whilst maintaining consistency in service quality
• Contribute to a positive online brand image by representing the company professionally at all times
• Monitor response times and work towards meeting or exceeding established service level agreements
• Collaborate with team members to share knowledge and best practices for continuous improvement

What we're looking for

• Proven experience in a customer service or call centre environment, preferably in an online or digital context
• Excellent written and verbal communication skills in English; proficiency in additional languages is advantageous
• Strong problem‑solving abilities with a customer‑centric approach to resolving issues
• Proficiency with computer systems, email platforms and online communication tools
• Ability to multitask effectively and manage multiple customer interactions simultaneously
• Patience, empathy and a genuine desire to help customers
• Reliable and punctual with excellent attendance and time management skills
• Ability to work independently whilst also being a collaborative team player
• A positive attitude and willingness to learn and adapt to new systems and processes

What we offer

We believe in creating a supportive and rewarding workplace for our employees. As a part‑time representative with MCM NOVA MARKETING SDN. BHD., you will benefit from flexible working arrangements that allow you to maintain a healthy work‑life balance. We provide ongoing training and development opportunities to help you enhance your customer service skills and progress within the company. Our team environment is collaborative and supportive, fostering professional growth and camaraderie amongst colleagues. We also offer competitive remuneration and recognition for outstanding performance.

About us

MCM NOVA MARKETING SDN. BHD. is a dynamic marketing and customer service organisation committed to delivering exceptional value to our clients and customers. With our base in Kuala Lumpur City Centre, we pride ourselves on maintaining high standards of professionalism, integrity and innovation. Our company culture emphasises teamwork, continuous improvement and customer satisfaction as core values. We are dedicated to building lasting relationships with our customers and providing them with outstanding service that exceeds their expectations. We are an equal opportunity employer and welcome applications from all qualified candidates.