Part-Time Online Customer Support | Flexible Hours & Growth

MCM NOVA MARKETING SDN. BHD.; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Part time

Benefits offered by this job

Flexible working arrangements

Ongoing training and development

Competitive remuneration

Job summary

MCM NOVA MARKETING SDN. BHD. in Kuala Lumpur City Centre is seeking an enthusiastic Online Customer Service representative for a part-time role.

You will be the main contact for customers, handling inquiries across email, chat, and social media to deliver friendly, accurate support. Join a team that values flexible arrangements, ongoing training, and competitive remuneration. You will document interactions, resolve issues, and help maintain a positive online brand image while upholding company

Qualifications

• Experience in a customer service or call centre environment, preferably online/digital.
• Excellent written and verbal communication skills in English; proficiency in additional languages is advantageous.
• Strong problem-solving abilities with a customer-centric approach to resolving issues.
• Proficiency with computer systems, email platforms and online communication tools.
• Ability to multitask effectively and manage multiple customer interactions simultaneously.

Responsibilities

• Respond promptly to customer enquiries via email, live chat, social media and other online communication channels.
• Provide accurate, helpful and courteous assistance to customers regarding product and service information.
• Troubleshoot customer issues and elevate complex problems to appropriate departments when necessary.
• Document customer interactions and maintain detailed records of all communications within our systems.
• Handle customer complaints professionally and work towards swift resolution to ensure satisfaction.
• Follow company policies and procedures whilst maintaining consistency in service quality.
• Contribute to a positive online brand image by representing the company professionally at all times.
• Monitor response times and work towards meeting or exceeding established service level agreements.
• Collaborate with team members to share knowledge and best practices for continuous improvement.

Skills

Customer service excellence

Written and verbal English

Problem-solving

Multitasking

Time management

Team player

Positive attitude

Tools

Email platforms

Live chat tools

CRM software

Job description

MCM NOVA MARKETING SDN. BHD. in Kuala Lumpur City Centre is seeking an enthusiastic Online Customer Service representative for a part-time role.

You will be the main contact for customers, handling inquiries across email, chat, and social media to deliver friendly, accurate support. Join a team that values flexible arrangements, ongoing training, and competitive remuneration. You will document interactions, resolve issues, and help maintain a positive online brand image while upholding company