Onboarding Leader (US Hours)

The Access Group; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

25 days leave per year

Health contribution

Three charity days

Job summary

A leading business management software provider in Kuala Lumpur is seeking an experienced IT manager to lead a team of consultants and project managers. You will mentor your team, manage project delivery, and engage with senior stakeholders. The role requires strong technical skills, a knack for commercial awareness, and the ability to foster a high performance culture. Enjoy competitive benefits and a supportive work environment that values diversity and inclusion.

Qualifications

• Experienced IT professional with management experience leading a team.
• Strong communicator, both written and verbal.
• Ability to influence senior stakeholders.
• Excellent communication with senior stakeholders across regions.

Responsibilities

• Mentor and support a team of software delivery consultants.
• Forecast and manage team-generated revenue.
• Resolve project issues and manage escalations.
• Generate Self-Gen service orders from within the team.
• Approve expense claims and holiday requests.
• Be the go-to person for the team and set objectives and development plans.
• Resolve issues and escalate when needed.
• Act as project sponsor for team-delivered projects.
• Represent professional services in product go-to-market calls.

Skills

Strong technical skills

Analytical and reporting skills

Commercial awareness

Project delivery experience

Analytical ability

Communication

Tools

MS Office

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.**About you:**You will be an experienced IT professional with management experience who knows how to lead a team of consultants and project managers. You'll be focused on excellent project delivery, customer service and driving a high utilisation, high performance culture. With good commercial awareness you'll be able to help create new opportunities for services revenue, create efficiencies though automation and digital onboarding. As a leader within professional services you'll act as a project sponsor and escalation route for your teams projects. By joining Access you'll be working in a fast paced, dynamic environment and have many opportunities for development and growth. This position is aligned with US business hours to provide effective support to our US-based teams and customers. Candidates must be comfortable working in this time zone.**Day-to-day, you will:****•** Mentor, coach, support and advise a team of software delivery consultants and project managers.• Forecast and be responsible for the revenue generated by your team.• Optimise the scheduling and project delivery of work assigned to your team.• Generate Self-Gen service orders from within the team.• Approve Expense Claims, Holiday Requests, Equipment Purchases (e.g., Laptops, mobile phones etc)• Be the natural “go to” person for everyone in the team.• Set and agree the objectives and development plans for your team members.• Resolve issues within your team.• Act as project sponsor for the projects delivered by your team.• Escalation management for project issues within your team• Help with the reduction of churn.• Attend consultant managers meetings.• Introduce new flightpaths and other productised services offerings.• Represent professional services on product ‘go to market’ calls.**Skills and Experience:****•** Strong technical skills including MS Office.• Good grasp of IT terminology and implementation methodology.• Analytical and reporting skills. • Product knowledge or domain experience of one or more of our solutions.• Project delivery and/or project management experience and understanding.• Commercial awareness • Ability to influence a wide number of senior stakeholders both within the region and globally.• A high degree of self-awareness and judgement, and ability to take a personal stand on issues when required.• A strong communicator, both in writing, spoken communicationsand presentationsThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.