On-site Relationship Manager, Telecom & Retention

TIME dotCom Berhad; Selangor; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Medical coverage

Wellness account

Employee assistance

Learning & growth opportunities

Membership reimbursements

Job summary

TIME dotCom Berhad in Kuala Lumpur, Malaysia, seeks a Relationship Manager to be the on-site contact for subscribers in an assigned building cluster. You will blend account management with community-facing coordination, building durable relationships with residents and building management, and spotting upsell and retention opportunities.

The role emphasizes proactive follow-up, CRM accuracy, and cross-channel communication.

Qualifications

• Diploma or Bachelor's Degree in Business, Communications, Marketing, or a related field.
• Minimum 2-3 years' experience in account management, customer relationship management, or enterprise/B2B customer-facing roles.
• Telecommunications or utilities industry experience is an advantage.

Responsibilities

• Serve as the single, consistent point of contact for all TIME dotCom subscribers within the assigned building cluster, handling enquiries across call, chat, WhatsApp, and in-person channels.
• Proactively follow up on open cases, installation requests, and service issues through to resolution - without requiring escalation or reminders from supervisors or customers.
• Build and maintain relationships with building management/JMB committees to support smooth on-site operations.
• Identify and act on upsell opportunities based on individual customer usage patterns and building-level trends.
• Monitor and reduce churn risk within the assigned cluster by identifying at-risk accounts early.
• Maintain accurate, timely CRM records for reporting and handover continuity.
• Report cluster-level performance to the assigned Manager on a regular cadence.
• Represent the TIME dotCom brand professionally in all on-site and remote interactions.

Skills

Relationship building

Account management

CRM

Communication

Multitasking

Time management

Problem solving

Education

Diploma/Bachelor's Degree in Business/Marketing/Communications

Job description

TIME dotCom Berhad in Kuala Lumpur, Malaysia, seeks a Relationship Manager to be the on-site contact for subscribers in an assigned building cluster. You will blend account management with community-facing coordination, building durable relationships with residents and building management, and spotting upsell and retention opportunities.

The role emphasizes proactive follow-up, CRM accuracy, and cross-channel communication.