On-site IT Support & Systems Admin (Kajang)

Randstad Malaysia; Kuala Lumpur; Presencial; MYR 28.000 - 50.000; Jornada completa

Descripción de la vacante

Randstad Malaysia is seeking a Junior IT Executive to act as the frontline IT support at our Kajang facility, bridging staff with in-house digital tools and platforms. The role combines first-level support, systems administration, and user training to keep internal tools running smoothly.

You will manage user accounts, assist with software testing, and maintain IT guides while promoting basic security. On-site work is expected Monday to Friday with occasional Saturday travel as needed.

Formación

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Up to 2 years of working experience in IT support, helpdesk, or a related area; fresh graduates are welcome to apply.
• Good spoken and written English and Bahasa Malaysia; Mandarin proficiency is an added advantage.

Responsabilidades

• Serving as the first point of contact for staff IT issues, logging support requests, troubleshooting common problems, and escalating complex matters when necessary.
• Managing user accounts and access, covering setup, password resets, and deactivations.
• Administering company systems such as ClickUp, configuring user permissions, templates, and basic automations.
• Acting as a liaison between users and in-house applications by gathering feedback, assisting with software testing, and training staff on company tools and good IT practices.
• Maintaining clear, up-to-date IT guides, FAQs, and support procedures.
• Promoting basic IT security practices and identifying recurring issues to suggest process improvements.

Conocimientos

Windows/macOS troubleshooting

Google Workspace / Microsoft 365

ClickUp / Asana / Trello / Notion

User accounts & access management

On-site work & travel

SDLC familiarity

Automation tools / scripting

English & Bahasa Malaysia proficiency

Educación

Bachelor Degree

Herramientas

ClickUp

Asana

Trello

Notion

Google Workspace

Microsoft 365

Descripción del empleo

Randstad Malaysia is seeking a Junior IT Executive to act as the frontline IT support at our Kajang facility, bridging staff with in-house digital tools and platforms. The role combines first-level support, systems administration, and user training to keep internal tools running smoothly.

You will manage user accounts, assist with software testing, and maintain IT guides while promoting basic security. On-site work is expected Monday to Friday with occasional Saturday travel as needed.