On-Site IT Support L3

Excis Compliance; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Excis is seeking a skilled On-Site IT Support L3 in Malaysia to diagnose and resolve complex hardware, software, OS and server issues. You’ll support multiple OEM platforms and independently manage a broad range of technical tasks in a collaborative environment.

Join Excis for a growth‑oriented, supportive culture where teamwork and service excellence are valued and everyday challenges drive technical mastery and customer success.

Qualifications

• 5–6 years of relevant IT technical support experience.
• Advanced knowledge of computer hardware, software, operating systems and servers.
• Strong customer-service and communication skills.

Responsibilities

• Provide advanced Level 3 on-site technical support for desktops, laptops, printers, servers and related IT infrastructure.
• Install, configure, maintain and troubleshoot hardware and software across multiple OEM platforms.
• Support server operating systems and related infrastructure per established standards.
• Analyze complex issues, escalate when needed and document resolutions and changes.
• Maintain accurate incident documentation and ensure service levels are met.

Job description

WE’RE HIRING AN ON-SITE IT SUPPORT L3 IN MALAYSIA!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for an experienced On-Site IT Support L3 professional to provide advanced technical support for computer hardware, software, operating systems, and server environments. The successful candidate will apply advanced technical knowledge to diagnose and resolve complex technical issues, support multiple OEM platforms, and independently manage a broad range of technical tasks. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex IT challenges to supporting users with their technology needs, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• L3 On-Site Technical Support & Troubleshooting: Provide advanced Level 3 on-site technical support for computer hardware, software, operating systems, and server environments. Diagnose, troubleshoot, and independently resolve complex technical issues across desktops, laptops, printers, servers, and related IT infrastructure.
• Hardware, Software & OEM Support: Install, configure, maintain, and troubleshoot IT hardware and software. Perform advanced hardware diagnostics, component replacement, system maintenance, and troubleshoot OEM-specific hardware and peripheral issues across platforms including Dell, HP, Lenovo, Lexmark, IBM, and other assigned technologies.
• Server & Infrastructure Support: Provide technical support for server operating systems and related infrastructure as required. Apply advanced technical knowledge to a broad range of server, workstation, operating system, and infrastructure-related tasks while following established technical standards and procedures.
• Incident Resolution & Escalation: Analyze recurring and complex technical issues, identify root causes, and implement appropriate resolutions. Escalate issues to specialist or engineering teams when required, providing detailed technical information to support efficient resolution.
• Documentation & Service Delivery: Maintain accurate documentation of incidents, troubleshooting activities, resolutions, and technical changes. Work closely with service desk, infrastructure, and other technical teams to ensure timely resolution of incidents and completion of assigned activities within agreed service levels and client requirements.

What You Need:

• Technical Experience: 5–6 years of relevant IT technical support experience with strong hands-on experience supporting computer hardware, software, operating systems, and server environments.
• Hardware & Systems Expertise: Advanced knowledge of computer hardware, software, operating systems, peripherals, printers, and server technologies. Experience performing hardware diagnostics, component replacement, system maintenance, and complex troubleshooting.
• OEM Platform Experience: Hands-on experience supporting multiple OEM hardware platforms, including Dell, HP, Lenovo, Lexmark, IBM, and other enterprise technologies. Ability to troubleshoot OEM-specific hardware and peripheral issues.
• Advanced Troubleshooting & Problem Solving: Strong analytical and troubleshooting capabilities with the ability to independently manage complex technical tasks and incidents. Experience analyzing recurring issues and implementing effective technical resolutions.
• Education & Technical Knowledge: Technical college degree in Computer Science or a related field, or equivalent practical experience. Ability to apply technical knowledge, company policies, procedures, security requirements, and technical standards to a broad range of technical tasks.
• Customer Service & Communication: Strong customer-service and communication skills with the ability to work effectively with users, service desk teams, infrastructure teams, specialist engineers, and other technical stakeholders.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.

Enjoy the opportunity to work with global clients, expand your technical expertise, solve complex IT challenges, and contribute to a worldwide IT support organization that values innovation, teamwork, and service excellence.