On-Site Elevator Field Service Lead

Otis Elevator Company; Selangor; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Company car

Tools and iPhone

Intensive training

Health & safety program

Job summary

Otis Elevator Company (M) Sdn Bhd in Malaysia is seeking an on-site service technician to manage elevator maintenance and service visits across the territory. You will oversee the portfolio of elevators, respond promptly to breakdowns, and perform minor repairs to ensure ongoing operation while building strong on-site customer relationships.

Minimum 2 years in the elevator sector with strong electrical knowledge and a safety-first mindset are essential.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 3 years).
• Experience with digital applications for managing work teams and products.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen and a passion for customer service.
• People management
• Planning – of schedule for Technicians
• Strong communication skills

Responsibilities

• Carry out 100% of the elevator maintenance and service visits of the units within your territory.
• Work within your defined geographical area / territory, managing the portfolio of elevators within it.
• Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix.
• Carry out minor repairs to achieve continual operation.
• Liaise directly with the customer while on site to build a good working relationship.

Skills

Electrical engineering

Communication

Safety awareness

Teamwork

Digital tools

Adaptability

Self-management

Education

BA/BS degree or equivalent

High school diploma

3+ years relevant work experience

Tools

Digital applications for workforce management

Computer skills

Job description

Otis Elevator Company (M) Sdn Bhd in Malaysia is seeking an on-site service technician to manage elevator maintenance and service visits across the territory. You will oversee the portfolio of elevators, respond promptly to breakdowns, and perform minor repairs to ensure ongoing operation while building strong on-site customer relationships.

Minimum 2 years in the elevator sector with strong electrical knowledge and a safety-first mindset are essential.