Multichannel Customer Support & Admin Coordinator

Conex Technology Malaysia; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

Conex Technology Malaysia is seeking a Customer Service Representative to join our call centre team in Petaling Jaya, Selangor. This full-time role focuses on delivering exceptional support and coordinating with internal teams to ensure customer satisfaction.

The ideal candidate communicates effectively in English and Mandarin, handles inquiries professionally across channels, and is eager to learn in a dynamic, customer-focused environment.

Qualifications

• Good communication and interpersonal skills in English and Mandarin.

Responsibilities

• Handle customer inquiries professionally via WhatsApp, phone calls, and other channels.
• Coordinate and arrange installation or service appointments with customers and technicians.
• Prepare and manage job sheets, invoices, quotations, delivery orders, and related documents.
• Perform daily administrative tasks including filing, documentation, and data entry.
• Maintain and update customer records accurately in the system.
• Follow up with customers regarding installation progress, servicing appointments, and after-sales support.

Skills

Communication

Interpersonal skills

Multitasking

Time management

Teamwork

Tools

Microsoft Office

Job description

Conex Technology Malaysia is seeking a Customer Service Representative to join our call centre team in Petaling Jaya, Selangor. This full-time role focuses on delivering exceptional support and coordinating with internal teams to ensure customer satisfaction.

The ideal candidate communicates effectively in English and Mandarin, handles inquiries professionally across channels, and is eager to learn in a dynamic, customer-focused environment.