Officer, Customer Service (Fresh Graduates | No Night Shift)

Tan Chong Motor Holdings Berhad; Kuala Lumpur; On-site; MYR 33,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Insurance coverage

Company shuttle service

21 days annual leave

Job summary

Tan Chong Group, a leading conglomerate with brands such as Nissan, Renault, GAC and UD Trucks, is seeking an Officer, Customer Service in Kuala Lumpur. The role focuses on delivering accurate insurance product information and building rapport with customers.

Fresh graduates are welcome to apply, and a diploma or bachelor's degree is preferred. Based in Jalan Ipoh, KL, the position offers a medical benefits package, insurance coverage, and a company shuttle service.

Qualifications

• Diploma or Bachelor's Degree in any discipline.
• Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills with a pleasant telephone manner.

Responsibilities

• Provide accurate information on insurance products and assist customers with their enquiries.
• Build and maintain positive relationships by delivering a professional and pleasant customer experience.
• Follow up with customers regarding their enquiries and ensure all interactions are properly recorded.
• Keep up to date with product knowledge and company updates to provide accurate information.
• Work closely with the team to achieve service and performance objectives.

Skills

Communication skills

Interpersonal skills

Telephone manner

Customer orientation

Teamwork

Independent work

Computer literacy

Education

Diploma

Bachelor's Degree

Job description

Tan Chong Group, established in 1957, is a leading conglomerate with strong presence in the automotive, property, and financial services industries across Southeast Asia. As the force behind renowned brands such as Nissan, Renault, GAC, and UD Trucks, we are driven by innovation, excellence, and a passion for shaping the future of mobility.TCCL Sdn Bhd(Subsidiary of Tan Chong Group) is looking for Officer, Customer Service.

Job Responsibilities:

• Provide accurate information on insurance products and assist customers with their enquiries.
• Build and maintain positive relationships by delivering a professional and pleasant customer experience.
• Follow up with customers regarding their enquiries and ensure all interactions are properly recorded.
• Keep up to date with product knowledge and company updates to provide accurate information.
• Work closely with the team to achieve service and performance objectives.

What We're Looking For:

• Diploma or Bachelor's Degree in any discipline. Fresh graduates are encouraged to apply.
• Good communication and interpersonal skills with a pleasant telephone manner.
• Customer-oriented with the ability to build rapport over the phone.
• Able to work both independently and as part of a team.
• Basic computer literacy and willingness to learn.

Why Join Us:

• 21 days Annual Leave, Medical Benefits & Insurance Coverage.
• Career growth opportunities in a supportive work environment.
• Convenient location at Jalan Ipoh, KL (near Monorail & PWTC LRT Station) with company shuttle service.