Executive, Credit Management

Carsome Sdn Bhd; Petaling Jaya; On-site; MYR 45,000 - 69,000; Full time

Job summary

CARSOME Sdn Bhd in Malaysia is seeking a Credit Management Executive to minimize financial risk and manage recovery for financed assets. You will establish repayment plans, ensure legal and ethical recovery, and maintain strong relationships with customers to support long-term trust and loyalty.

You will contact customers with missed payments, perform follow-ups via calls, SMS, WhatsApp and email, and ensure compliance with debt collection regulations while coordinating with solicitors and

Qualifications

• Min SPM and at least a STPM/ Diploma/ Bachelor’s degree in business or related field.
• More than 3 years’ experience in recruitment, including experience in stakeholder management.
• Credit collection, litigation, strong leadership and being computer literate.
• Full knowledge of Credit Collection/ Credit control, Hire Purchase Act.

Responsibilities

• Minimize financial risk of product offerings to customers.
• Manage recovery process when customers default on payments.
• Establish repayment plans and ensure legal/ethical recovery.
• Maintain positive relationships with customers to build trust.
• Contact customers with missed payments to discuss repayment plans.
• Conduct follow-ups via calls, SMS, WhatsApp, and email.
• Adhere to financial regulations on debt collections.
• Issue statutory notices to keep repayment plans on track.
• Coordinate with solicitors, repossession agents, auction houses and agencies.

Education

Min SPM and at least a STPM/ Diploma/ Bachelor’s degree in business or related field

3+ years' experience in recruitment

Credit collection

Litigation

Strong leadership

Computer literate

Tools

CRM software

Job description

You will be responsible to minimize the financial risk of product offerings to customers. Manage the process of recovering the asset in the event that the customer defaults on their payments. Establish repayment plans and by ensuring that the recovery process is carried out in a legal and ethical manner. Maintain positive relationships between the company and its customers to build trust and loyalty for the long-term success in the company.

Your Day-to-Day

Contact customers who have missed payments in recovery stage to discuss the reasons for the missed payments and to establish a repayment plan.

Conduct regular follow-up calls, SMS, WhatsApp, and email. Review of field visit when necessary.

Adherence to financial regulations on debt collections.

Issue statutory notices to ensure that customers are staying on track with their repayment plans.

Responsible for managing the process of recovering assets that have been financed through repossession management. Ensure that the customer's payments are made on time and in full, and to take appropriate action in the event that payments are missed or defaulted on including issuance of legal action.

Liaise with internal stakeholders, solicitors, repossession agents, auction houses, and debt collections agency to ensure that the recovery process is carried out effectively and efficiently.

Handle end to end remarketing process including inspection of repossessed vehicles and document filing for JPJ transfer.

Your Know-How

Education: Min SPM and at least a STPM/ Diploma/ Bachelor’s degree in business or related field.

Job Related Experience: More than 3 years’ experience in recruitment, including experience in stakeholder management.

Specific Knowledge / Skills: Credit collection, litigation, Strong leadership, Litigation & computer literate.

Business Understanding: Full knowledge of Credit Collection/ Credit control, Hire Purchase Act.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as a Credit Management Executive?
• Which of the following statements best describes your right to work in Malaysia?
• How many years of credit control experience do you have?
• What's your expected monthly basic salary?
• Do you have credit collections experience?
• Which of the following types of qualifications do you have?

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my