Officer, Contact Centre

Sime Darby Property; Petaling Jaya; On-site; MYR 28,000 - 50,000; Full time

Job summary

Sime Darby Property is seeking a proactive Secretary/Office Administrator to support customers and internal teams at the mall office. You will answer enquiries, provide accurate information, and assist with daily administrative tasks to keep operations running smoothly.

Responsibilities include recording lost and found items, responding to injuries, managing facilities like first aid room cleanliness, and supporting marketing campaigns and events.

Qualifications

• Requires SPM/STPM or Diploma
• Relevant training or courses in secretary and administrative duties

Responsibilities

• To man information counter, assist customers with enquiries and provide accurate information.
• Record lost and found items in the mall.
• Respond to injuries and accidents in the mall.
• Manage and monitor all common facilities (e.g., first aid room hygiene, wheelchair, baby stroller).
• Support Marketing Communications in promotional activities/campaigns/events including event setup and redemption.

Education

SPM/STPM OR Diploma Holder

Secretary and Administrative training

Job description

To support customers by providing helpful information, answering questions and responding to complaints.

Job Responsibilities

• To manning the information counter and assisting customers with enquiries and provide accurate information.
• To record lost and found items in the mall.
• Respond to injuries and accident in the mall.
• To manage and monitor all common facilities i.e. maintain the hygiene of the first aid room, wheelchair, baby stroller, etc.
• Support the Marketing Communications department in all promotional activities / campaigns / events including event set-up, redemption.

Education/Professional Qualification

• At least SPM/STPM OR Diploma Holder
• Relevant training or courses that Secretary and Administrative

Professional Experience

Possess at least 1- or 2-years' experience in Secretary and Office Administrator