Officer, Cargo Operations

Malaysia Aviation Group; George Town; On-site; MYR 45,000 - 67,000; Full time

Job summary

Jora Malaysia is seeking a Cargo Operations Support Officer to manage daily cargo operations and performance, ensuring profitability and station revenue. The role involves monitoring flight documents, coordinating with warehouses, and ensuring proper customs and release procedures.

Key duties include overseeing AWB confirmations, shipping orders, and adherence to SLAs with vendors. Requires minimum 3 years in cargo/aviation and relevant qualifications such as SPM to Bachelor's degree.

Qualifications

• Educational background: SPM, DVM, STPM, Diploma or Bachelor's Degree or higher in any field.
• Minimum 3 years of experience in cargo, airline or aviation services.

Responsibilities

• Monitor inbound and outbound documents for flights before departure and on arrival.
• Assist warehouse inspections on mishandling, pilferage, or damaged shipments and prepare reports for recovery.
• Ensure smooth delivery of cargo, AWB confirmation, complete Customs documentation, shipping orders, and release authority before release to consignee.
• Ensure vendors deliver services per contracts and Service Level Agreement (SLA).

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The position is responsible for managing the cargo's daily operational activities and performance, to achieve and ensure the company's profitability and station revenue.

Position Title

Cargo Operations Support Officer

Report To

Senior Officer - Cargo Operations

Position Summary

The position is responsible for managing the cargo's daily operational activities and performance, to achieve and ensure the company's profitability and station revenue.

Key Accountability

• To monitor inbound and outbound documents available for flights before departure and upon arrival.
• To assist warehouse inspections on reported cases of mishandling, pilferage, delivery of damage shipment and process reports for recovery.
• To ensure smooth and orderly delivery of cargo, Airways Bills (AWB) confirmation, complete Customs documentation, shipping order (DO) and release authority before release to consignee.
• To ensure that vendors deliver their services according to their contracts and Service Level Agreement (SLA).

Qualification & Working Experience

• SPM, DVM, STPM, Diploma or Bachelor's Degree or higher tertiary qualification in any field
• Minimum 3 years of working experience in cargo, airline or aviation services

Area of Experience

• Cargo, airline or aviation services, customer services .

Personality Traits

• Stress resilience, good in time management, detailed oriented, high self- discipline and good communication skills