Ocean Logistics & Customer Experience Lead

Apex Logistics International; Bayan Lepas; On-site; MYR 54,000 - 71,000; Full time

Job summary

Apex Logistics International in Malaysia is seeking a dedicated Customer Service professional to support clients throughout shipments. You will respond to inquiries, resolve complaints, and coordinate with internal teams to meet customer expectations.

Responsibilities include monitoring shipment status, preparing documentation, maintaining Ocean schedules and rates, compiling monthly reports, and ensuring accurate filing for audits. This role offers growth in a dynamic logistics environment.

Responsibilities

• Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints.
• Monitor shipment status and notify customers of all detail shipment updates, for both export and import.
• Timely preparation of all required documentation during shipment arrangement.
• Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.
• Monitor and analyse customer feedback to improve the customer experience.
• Manage and coordinate with suppliers to ensure they are providing quality and stable services.
• Collaborate with internal teams to fulfill customer expectations.
• Prepare monthly reports for Management and ad-hoc reports as requested from time to time.
• Maintain a current profile of Ocean schedules and rates on bi-weekly basis.
• Maintain proper filing of all shipment correspondences/documentations and reports for audit purposes.
• May perform other duties as and when required.

Job description

Apex Logistics International in Malaysia is seeking a dedicated Customer Service professional to support clients throughout shipments. You will respond to inquiries, resolve complaints, and coordinate with internal teams to meet customer expectations.

Responsibilities include monitoring shipment status, preparing documentation, maintaining Ocean schedules and rates, compiling monthly reports, and ensuring accurate filing for audits. This role offers growth in a dynamic logistics environment.