Client-Focused Logistics Operations Specialist

Access World; Port Klang; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Career development opportunities

Comprehensive health and wellness

Collaborative and inclusive culture

Flexible benefits

Job summary

Access World is seeking an experienced Operations Specialist, Customer Logistics to join our team in Malaysia. The role focuses on Import/Export & Customs operations, coordinating shipment documents, managing ERP reports, and liaising with clients, forwarders, and carriers.

The ideal candidate holds a Diploma/Degree with relevant experience, strong English and Bahasa Malaysia, and proficiency in MS Office. Travel may be required, and a collaborative, adaptable work environment is offered.

Qualifications

• Minimum Diploma / Degree or equivalent qualifications with relevant experience.
• Some relevant experience in Customer Service operations.
• Some relevant experience in resource planning.
• Able to speak and write well in Bahasa Malaysia and English.
• Good knowledge and experience with MS Word, Excel, PowerPoint, MS Outlook.
• Adaptable to changing workflows, processes and planning.
• Able to supervise, train junior level staffs, new staffs, contractors.
• Able to travel for work purpose.

Responsibilities

• Coordinate shipment documentation with clients, internal teams, and third-party providers.
• Manage and organize all logistics documents (inbound, outbound, rebagging, blending) ensuring audit readiness.
• Oversee documentation processes in ERP and maintain accurate reports (OBL, invoices, container activities, etc.).
• Act as main contact for all commodities and liaise with clients, forwarders, carriers, and internal teams.
• Delegate tasks, train team members, and promote a collaborative work environment.
• Resolve stakeholder complaints and system issues (ERP, Oracle, RDS) to ensure smooth operations.
• Verify invoices, manage payroll timesheets, and submit regulatory reports (e.g., Free Zone declarations).
• Prepare forecasts, internal reports, and ensure timely reporting to HOD.
• Maintain compliance, manage overtime approvals, and support team members during absences.

Skills

Customer service operations

Resource planning

MS Word

MS Excel

MS PowerPoint

MS Outlook

Bahasa Malaysia

English

Education

Diploma / Degree or equivalent

Tools

ERP systems

Oracle

RDS

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Access World is seeking an experienced Operations Specialist, Customer Logistics to join our team in Malaysia. The role focuses on Import/Export & Customs operations, coordinating shipment documents, managing ERP reports, and liaising with clients, forwarders, and carriers.

The ideal candidate holds a Diploma/Degree with relevant experience, strong English and Bahasa Malaysia, and proficiency in MS Office. Travel may be required, and a collaborative, adaptable work environment is offered.