Ocean Export Operations Lead - Customer Excellence

C.H. Robinson Worldwide; Klang City, Port Klang; On-site; MYR 67,000 - 100,000; Full time

Job summary

C.H. Robinson Worldwide is seeking an Executive - Ocean Export Operations to manage end-to-end shipment lifecycles for assigned accounts from PO issuance to delivery, ensuring SOP adherence and high service levels.

The ideal candidate will drive operational excellence, maintain data integrity, and coordinate daily execution while supporting customers and internal teams in a fast-paced environment.

Qualifications

• This role requires strong communication, coordination, and problem-solving abilities.
• Experience or familiarity with export processes and customer SOPs is preferred.
• Bachelor’s degree or higher education is expected.

Responsibilities

• Maintain Operational Excellence: understand international shipping processes from PO issuance to cargo delivery.
• Coordinate shipments to meet SOP requirements: booking approvals, pre-alerts, filings, delivery, and invoicing.
• Collaborate with international teams and third-party agents to ensure efficiency and quality service.
• Build relationships with customers and respond promptly to inquiries and issues.
• Provide reporting and documentation support and participate in customer business reviews.

Skills

Excellent communication

Prioritization

Multi-tasking

Customer service

Follow up

Critical thinking

Flexibility

Problem solving

Attention to detail

Deadline-driven

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson Worldwide is seeking an Executive - Ocean Export Operations to manage end-to-end shipment lifecycles for assigned accounts from PO issuance to delivery, ensuring SOP adherence and high service levels.

The ideal candidate will drive operational excellence, maintain data integrity, and coordinate daily execution while supporting customers and internal teams in a fast-paced environment.