Ocean Export Operations Executive

C.H. Robinson Worldwide; Klang City, Port Klang; On-site; MYR 67,000 - 100,000; Full time

Job summary

C.H. Robinson Worldwide is seeking an Executive - Ocean Export Operations to manage end-to-end shipment lifecycles for assigned accounts from PO issuance to delivery, ensuring SOP adherence and high service levels.

The ideal candidate will drive operational excellence, maintain data integrity, and coordinate daily execution while supporting customers and internal teams in a fast-paced environment.

Qualifications

• This role requires strong communication, coordination, and problem-solving abilities.
• Experience or familiarity with export processes and customer SOPs is preferred.
• Bachelor’s degree or higher education is expected.

Responsibilities

• Maintain Operational Excellence: understand international shipping processes from PO issuance to cargo delivery.
• Coordinate shipments to meet SOP requirements: booking approvals, pre-alerts, filings, delivery, and invoicing.
• Collaborate with international teams and third-party agents to ensure efficiency and quality service.
• Build relationships with customers and respond promptly to inquiries and issues.
• Provide reporting and documentation support and participate in customer business reviews.

Skills

Excellent communication

Prioritization

Multi-tasking

Customer service

Follow up

Critical thinking

Flexibility

Problem solving

Attention to detail

Deadline-driven

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking a Executive - Ocean Export Operations to join our team. In this role, you will play a key role in delivering consistent and high-quality customer experience by managing the end-to-end shipment lifecycle for assigned accounts and ensuring adherence to customer SOPs and operational standards.

You will drive operational excellence, maintain data integrity, and ensure compliance with processes while acting as a key point of coordination for issue resolution and day-to-day execution.

This role offers an opportunity to combine strong operational expertise, proactive communication, and collaboration to deliver reliable outcomes that support customer needs and business objectives.

Responsibilities

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
• Build great relationships with customers, responding timely and following up on issue resolution
• Provide reporting and documentation support to internal and external customers.
• Participate in customer business reviews.
• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications

• High school degree or GED equivalent
• Minimum of 1 year of Ocean Export Global Forwarding experience

Preferred Qualifications

• Values a diverse and inclusive work environment
• Proficient in Microsoft Office Suite of programs
• Excellent communication, prioritization, and multi-tasking skills
• Proven track record of strong customer service skills, interacting with customers and being client focused
• Excellent follow up with customers and the network
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven environment
• Bachelor’s degree

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits

• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave

CH Robinson is one of the world's largest third party logisctics (3PL) provider and was listed in Fortune magazine World's Most Admired Companies in Trucking, Transportation and Logistic industry sector. The company is based in USA with their headquaters in Eden Prairie, Minnesota, and have been in operation over 100 years.

Our people processes,and technology improve the world's transportation and supply chains, delivering exceptional value to our customers and suppliers.