Observability & Automation Lead

Prudential (Cambodia) Life Assurance; Kuala Lumpur; Vor Ort; MYR 90.000 - 150.000; Vollzeit

Zusammenfassung

Prudential (Cambodia) Life Assurance is building a TechOps team to drive automation, observability, and operational excellence. The role covers engineering and leadership tasks, including scripting, monitoring setup, and cross-team collaboration.

The Lead adds reporting, team leadership, and strategic planning responsibilities to advance the TechOps agenda and improve incident trends and dashboards.

Qualifikationen

• Strong proficiency in PowerShell, Python, JavaScript, C# scripting.
• Understanding of writing or consuming APIs.
• Hands-on experience with SCCM for automation and deployment.
• Expertise in observability tools like Dynatrace; familiarity with Grafana dashboards.
• Knowledge of ITIL processes and operational best practices.
• Excellent problem-solving and analytical skills.

Aufgaben

• Automation & Scripting: Develop and maintain automation scripts using PowerShell, Python, JavaScript, C#, etc.
• Observability & Monitoring: Configure and manage observability platforms like Dynatrace; build dashboards and alerts.
• Operational Support: Collaborate with L2/L3 teams for troubleshooting and incident resolution; RCA & preventive actions.
• Documentation & Knowledge Sharing: Maintain documentation for scripts and monitoring configs; share best practices.
• Reporting & Analytics (Lead): Design Grafana and Jira dashboards; provide regular reports to leadership on system health.
• Leadership & Facilitation (Lead): Mentor the TechOps team; run cross-functional reviews and improve plans.
• Strategic Planning: Identify opportunities for automation and define TechOps roadmap and deliverables.

Kenntnisse

PowerShell

Python

JavaScript

C#

APIs

SCCM

Dynatrace

Grafana

ITIL

Jobbeschreibung

Prudential (Cambodia) Life Assurance is building a TechOps team to drive automation, observability, and operational excellence. The role covers engineering and leadership tasks, including scripting, monitoring setup, and cross-team collaboration.

The Lead adds reporting, team leadership, and strategic planning responsibilities to advance the TechOps agenda and improve incident trends and dashboards.