TechOps Lead: Observability & Automation

Prudential; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

Prudential Malaysia is building a TechOps team within our BAU IT operations to drive automation, observability, and operational excellence. This Lead role requires strong scripting skills and expertise in monitoring tools to automate tasks across large-scale environments.

Additional responsibilities for TechOps Lead include team leadership, stakeholder reporting, and driving strategic initiatives while ensuring reliability and efficient incident management.

Qualifications

• Strong scripting skills across PowerShell, Python, JavaScript, C#.
• Experience writing or consuming APIs.
• Hands-on experience with SCCM for automation and deployment.
• Expertise in observability tools like Dynatrace; familiarity with Grafana dashboards.
• Knowledge of ITIL processes and operational best practices.
• Excellent problem-solving and analytical skills.

Responsibilities

• Automation & Scripting: Develop and maintain automation scripts for deployments and compliance across multiple VMs via SCCM.
• Observability & Monitoring: Configure and manage observability platforms like Dynatrace; build dashboards and alerts.
• Operational Support: Collaborate with L2/L3 teams for troubleshooting and incident resolution.
• Documentation & Knowledge Sharing: Maintain documentation for scripts and monitoring configurations.

Skills

PowerShell scripting

Python

JavaScript

C# scripting

APIs

SCCM

Dynatrace

Grafana

ITIL

problem solving

Tools

SCCM

Dynatrace

Grafana

Job description

Prudential Malaysia is building a TechOps team within our BAU IT operations to drive automation, observability, and operational excellence. This Lead role requires strong scripting skills and expertise in monitoring tools to automate tasks across large-scale environments.

Additional responsibilities for TechOps Lead include team leadership, stakeholder reporting, and driving strategic initiatives while ensuring reliability and efficient incident management.