Regional Actuarial TechOps Lead

Prudential Services Asia; Kuala Lumpur; Vor Ort; MYR 180.000 - 240.000; Vollzeit

Zusammenfassung

Prudential Services Asia seeks a seasoned L2 Support Head to lead a regional team across geographies, ensuring end-to-end operational stability, governance, and high availability of actuarial and finance platforms. You’ll direct incident management, change control, DR/BCP, and audits while collaborating with CFO, Chief Actuary, CRO, and Tech leadership.

The role requires governance discipline, cross-functional leadership, and experience managing global teams in financial services technology.

Qualifikationen

• A bachelor's or graduate's degree in computer science, or a related field. Strong knowledge of ITIL processes.
• Experience managing end-to-end production operations in a large-scale enterprise environment.
• Hands-on experience on cloud technologies, Microsoft Azure, Google Cloud Infrastructure. (manage large infrastructure of up to 2000+ machines)
• Good technical knowledge on automation tools such as PowerShell, Python is a plus.
• Solid understanding of Networking concepts, Windows OS, Grid computing and access controls.
• Excellent technical and troubleshooting skills across application and infrastructure layers.
• Effective communication skills – written, verbal and presentation to senior stakeholders and large audiences.

Aufgaben

• Escalation point-of-contact for all regional and local business unit stakeholders/users, ensuring timely resolution of issues and service requests.
• Take command of high-severity incidents, ensuring clear communication with stakeholders, ownership and resolution tracking.
• Lead major incident bridges and enforce structured escalation across L1/L2/L3, infrastructure, and vendors to restore services rapidly.
• Review root cause analysis and drive implementation of permanent fixes and preventive controls.
• Lead and govern medium to complex production changes, including application enhancements, application and server configuration changes, and capacity scaling.
• Coordinate with stakeholders to plan and execute release schedules and production rollouts.
• Daily monitoring of ticket queues to ensure appropriate assignment, timely updates, and effective tracking of resolution progress.
• Lead daily triage calls to prioritize issues, resolve operational blockers, and drive timely action across business support and technical teams.
• Deliver daily executive summary reports to leadership, highlighting key issues, ticket status and overall application health
• Onboard new LBUs onto the application, including configuration setup and access control management.
• Proactively track operational issues to enhance application stability and performance.
• Continuously improve processes to increase efficiency, scalability, and overall service quality.
• Adhere to the defined processes, maintain process documentation, lead knowledge-sharing initiatives and conduct training for L1-L2 team members.
• Create/update Support Model Documents, User Manuals, Technical Procedures, etc. when required.
• Oversee disaster recovery planning, execution and readiness validation.
• Ensure compliance with SOX audit requirements, security policies, and access governance standards.
• Support identity lifecycle management, including ID revalidation and access reviews.

Kenntnisse

Communication

ITIL knowledge

Networking concepts

Windows OS

Problem solving

Ausbildung

Bachelor's degree in computer science or related field

Tools

Microsoft Azure

Google Cloud Platform

PowerShell

Python

Jobbeschreibung

Prudential Services Asia seeks a seasoned L2 Support Head to lead a regional team across geographies, ensuring end-to-end operational stability, governance, and high availability of actuarial and finance platforms. You’ll direct incident management, change control, DR/BCP, and audits while collaborating with CFO, Chief Actuary, CRO, and Tech leadership.

The role requires governance discipline, cross-functional leadership, and experience managing global teams in financial services technology.