O2C Order Specialist — Customer & Logistics (Energy)

Castrol; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 100,000; Full time

Job summary

Castrol is seeking an Order Management Specialist to lead the end-to-end order-to-cash process for customers in the marine and energy sectors. You will collaborate with sales, logistics, finance and supply chain teams to ensure accurate orders, on-time delivery and superior service.

The role requires a Bachelor's degree in a related field and 5–7 years of experience in order management or O2C, with ERP exposure (SAP/Salesforce/JDE). Strong communication and multitasking skills are essential.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Engineering, IT or a related field.
• 5-7 years of relevant experience in Order Management, Customer Service, O2C, Supply Chain, or related functions.
• Experience with ERP systems such as SAP, Salesforce, JDE or similar platforms is an advantage.

Responsibilities

• Act as the main point of contact for customers on order placement, delivery updates, and inquiries.
• Manage end-to-end order-to-cash process, ensuring accurate processing and timely delivery.
• Review and validate orders for compliance with business requirements and commercial agreements.
• Coordinate with supply chain, logistics, credit and finance teams to support timely fulfillment.
• Provide customers with proactive delivery schedules, product availability, pricing, and potential disruptions.
• Record and manage customer complaints and non-conformances per company procedures.
• Build and maintain strong relationships with customers, distributors and internal stakeholders.

Skills

Order management

Customer service

Stakeholder management

Attention to detail

Multi-tasking

English proficiency

Education

Bachelor's degree in Business/Logistics/Engineering/IT

Tools

SAP

Salesforce

JDE

Job description

Castrol is seeking an Order Management Specialist to lead the end-to-end order-to-cash process for customers in the marine and energy sectors. You will collaborate with sales, logistics, finance and supply chain teams to ensure accurate orders, on-time delivery and superior service.

The role requires a Bachelor's degree in a related field and 5–7 years of experience in order management or O2C, with ERP exposure (SAP/Salesforce/JDE). Strong communication and multitasking skills are essential.