New business support

Randstad Malaysia; Kuala Lumpur; On-site; MYR 46,000 - 50,000; Full time

Benefits offered by this job

Hybrid work model (2 days WFH)

Job summary

Randstad Malaysia is seeking a meticulous New Business Support Executive to join the regional operations team. You will support end-to-end pre-sales processes and verify new business documents across Malaysia and Singapore, reporting to the Singapore Operations Lead.

With 1–2 years of backend experience in insurance operations, you will thrive in a structured environment, handling onboarding, document checks, and stakeholder follow-ups to ensure accurate, compliant submissions.

Qualifications

• 1-2 years of backend experience in insurance operations or claims.
• Strong QA/QC verification and document handling.
• Excellent attention to detail and accuracy in processing.
• Fluent English with reading/writing Mandarin for review of business documents.

Responsibilities

• Pre-Sales & Documentation: assist with client onboarding by collecting new business docs, ICs, and medical reports.
• Form Preparation & Pre-Filling: accurately pre-fill and manage application packages before submission.
• QA/QC Verification: perform quality checks to ensure documents are clear, complete, accurate, and signed.
• Discrepancy Resolution: follow up with stakeholders to resolve missing or incomplete documentation.
• Cross-Border Support: collaborate with regional teams to align workflows between Malaysia and Singapore.

Skills

QA/QC verification

Attention to detail

Communication

Time management

English & Mandarin proficiency

Education

Bachelor Degree

Job description

We are seeking a meticulous and proactive New Business Support Executive to join our regional operations team. Reporting directly to the Singapore Operations Lead, you will play a crucial role in providing end-to-end pre-sales support and new business document verification across our Malaysia and Singapore markets.

If you have 1-2 years of backend experience in insurance operations or claims and thrive in a structured, quality-focused environment, this opportunity is for you!

Key Responsibilities

• Pre-Sales & Documentation: Assist with client onboarding by collecting necessary new business documentation, identity cards (IC), and medical reports.

• Form Preparation & Pre-Filling: Accurately pre-fill, prepare, and manage application packages prior to submission.

• QA/QC Verification: Perform thorough quality checks on all incoming applications to ensure documents are clear, complete, accurate, and signed.

• Discrepancy Resolution: Directly follow up with new business stakeholders and representatives to resolve missing, blurred, or incomplete documentation.

• Cross-Border Support: Collaborate daily with regional teams to ensure seamless operational workflows between Malaysia and Singapore.

Requirements & Qualifications

• Experience: 1 to 2 years of backend working experience, preferably as an Insurance Operations Executive, New Business Executive, or Claims Executive.

• Language Proficiency: Strong command of English, with fluency in reading and writing Mandarin (required to review and handle business documentation).

• Attention to Detail: Excellent document verification skills (QA/QC) with a high degree of accuracy.

• Communication: Confident, professional, and clear in direct follow-ups and stakeholder management.

• Attributes: Self-motivated, organized, and comfortable reporting to regional management.

What We Offer

• Competitive Package: Attractive base salary (RM 4,100 - RM 4,500).

• Work-Life Balance: Hybrid work model (2 Days Work-From-Home).

• Regional Exposure: Direct working exposure with Singapore leadership and regional operations.

• Supportive Environment: Work alongside a close-knit, supportive local team.

experience

1 year

skills

operations support, policy servicing

qualifications

relevant back office support experience

education

Bachelor Degree