Insurance Operations Associate (Hong Kong market) - Fresh graduates are welcome

Accenture Southeast Asia; Subang Jaya; On-site; MYR 39,000 - 69,000; Full time

Job summary

Accenture Southeast Asia is seeking an Insurance Operations Associate in Malaysia to support policy administration and processing across markets such as Hong Kong and Singapore. The role emphasizes accurate policy issuance, premium billing, and customer servicing while meeting regulatory requirements.

Responsibilities include data entry, issuing policy documents, and ensuring timely processing, with opportunities to collaborate with Underwriters and clients for data gathering and servicing.

Qualifications

• Bachelor's degree or equivalent in any field.
• Fresh graduates encouraged; prior insurance operations or underwriting experience is advantageous.
• Basic understanding of general insurance products and policy administration.
• Experience in Shared Services is a plus.
• Cantonese proficiency required for HK/Singapore stakeholders.
• Strong attention to detail and data accuracy.

Responsibilities

• Validate and enter customer proposals and transactions into the policy processing system.
• Ensure adherence to processing turnaround times for applications and transactions.
• Generate quotations, new policies, renewals, endorsements, cancellations, and admin tasks for consumer lines.
• Communicate with Underwriters and clients to gather information for policy administration and servicing.
• Organize and maintain electronic databases and data input tasks.
• Investigate and rectify rework issues to ensure process accuracy.

Skills

Cantonese

Data entry

Attention to detail

Communication

Education

Bachelor's degree or equivalent

Job description

Role Summary

The Insurance Operations Associate supports policy administration and processing activities for markets such as Hong Kong and Singapore. The role plays a critical part in ensuring accurate policy issuance, premium billing, and customer servicing while meeting operational and regulatory requirements.

Job Description

The Insurance Operations Associate is responsible for performing routine and non-repetitive business processing tasks, including data entry, policy document issuance, and premium billing in compliance with established guidelines. The role requires analytical and investigative skills to ensure accuracy and efficiency in operations.

• Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business.
• Ensure adherence to processing turnaround times for policy applications and transaction processing.
• Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures.
• Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.
• Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.
• Investigate and rectify any rework issues to ensure process accuracy and efficiency.

Job Qualifications

• A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.
• Fresh graduates are encouraged to apply. Prior experience in insurance operations, policy administration, underwriting support, or shared services environments is advantageous.
• Basic understanding of general insurance products, policy administration, underwriting support, or insurance operations processes is preferred.
• Experience in Shared Services environment is an added advantage.
• Proficiency in written and spoken Cantonese is required as the role involves regular communication with Hong Kong and Singapore stakeholders.
• Strong attention to detail and commitment to data accuracy

Role Details

• Role may start as one year contract before conversion to permanent, subject to performance
• Role will be returning to office (RTO) in Sunway Geo office.
• Flexibility to support regional business requirements, which may include shift schedules and work on Malaysian public holidays. Application overtime and shift allowances apply