Network Technician

Prasarana Malaysia Berhad; Selangor; On-site; MYR 28,000 - 56,000; Full time

Job summary

Prasarana Malaysia Berhad is seeking a Network Technician to install, maintain, and support the organization’s network infrastructure, ensuring reliable and secure connectivity for daily operations.

Responsibilities include configuring routers, switches, and wireless access points; monitoring performance; performing routine maintenance; and assisting with new network projects. Strong documentation and security awareness are essential.

Qualifications

• Minimum Diploma in Computer Science, Information Technology, Networking, or related field.
• 1–3 years of experience in network administration, support, or operations.
• CCNA, CompTIA Network+, or equivalent networking certifications preferred.
• Hands-on experience in network installation, configuration, monitoring, and troubleshooting.
• Knowledge of LAN/WAN, TCP/IP, DHCP, DNS, VLAN, VPN, NAT, OSPF, and BGP.
• Familiar with routers, switches, firewalls, wireless access points, and load balancers.
• Understanding of network security, access controls, and network monitoring tools.
• Good communication, technical documentation, IT support, and asset management skills.

Responsibilities

• Install, configure, and maintain network devices, including routers, switches, and wireless access points.
• Monitor network performance and troubleshoot issues to ensure uptime and reliability.
• Perform routine network maintenance, including software/firmware updates, patch management, and preventive checks.
• Assist in the deployment and integration of new network infrastructure and technologies.
• Respond to network-related incidents and service requests promptly, escalating unresolved issues as necessary.
• Maintain accurate records of network assets, configurations, and changes.
• Support network security measures, including access controls and vulnerability monitoring.
• Assist in preparing technical documentation, network diagrams, and reports for management and audits.
• Ensure compliance with IT policies, standards, and procedures, including backup and recovery processes.
• Provide support for end-users experiencing network connectivity or performance issues.
• Participate in IT projects, including upgrades, expansions, and system migrations.
• Assist in testing, evaluating, and recommending new network hardware or software solutions.
• Support disaster recovery and business continuity planning related to network systems.

Skills

Network installation

Network configuration

Network monitoring

Troubleshooting

Technical documentation

IT support

Asset management

Education

Diploma in Computer Science/IT/Networking or related field

CCNA

CompTIA Network+

Tools

Routers

Switches

Firewalls

Wireless access points

Load balancers

Job description

The Network Technician is responsible for the installation, maintenance, and support of the organization’s network infrastructure to ensure reliable, secure, and efficient connectivity. This role ensures optimal network performance, assists in troubleshooting and resolving network issues, and supports the implementation of new network technologies to meet the operational and business needs of the organization.

Key Accountabilities:

• Install, configure, and maintain network devices, including routers, switches, and wireless access points.
• Monitor network performance and troubleshoot issues to ensure optimal uptime and reliability.
• Perform routine network maintenance, including software/firmware updates, patch management, and preventive checks.
• Assist in the deployment and integration of new network infrastructure and technologies.
• Respond to network-related incidents and service requests promptly, escalating unresolved issues to higher-level support as necessary. This may include providing support during weekends, after office hours, and on public holidays, supporting other rail lines and support server, data center, electronic access control matters on ad hoc basis.
• Maintain accurate records of network assets, configurations, and changes.
• Support network security measures, including access controls, and vulnerability monitoring.
• Assist in preparing technical documentation, network diagrams, and reports for management and audits.
• Ensure compliance with IT policies, standards, and procedures, including backup and recovery processes.
• Provide support for end-users experiencing network connectivity or performance issues.
• Participate in IT projects, including upgrades, expansions, and system migrations.
• Assist in testing, evaluating, and recommending new network hardware or software solutions.
• Support disaster recovery and business continuity planning related to network systems.
• Perform any other network-related duties as assigned by the Head of Unit.

Key Requirements:

• Minimum Diploma in Computer Science, Information Technology, Networking, or related field.
• 1–3 years of experience in network administration, support, or operations.
• CCNA, CompTIA Network+, or equivalent networking certifications preferred.
• Hands-on experience in network installation, configuration, monitoring, and troubleshooting.
• Knowledge of LAN/WAN, TCP/IP, DHCP, DNS, VLAN, VPN, NAT, OSPF, and BGP.
• Familiar with routers, switches, firewalls, wireless access points, and load balancers.
• Understanding of network security, access controls, and network monitoring tools.
• Good communication, technical documentation, IT support, and asset management skills.