Network Analyst

Kenanga Group; Kuala Lumpur; On-site; MYR 54,000 - 96,000; Full time

Job summary

Kenanga Group seeks a skilled Network Specialist to plan, design, analyze, maintain and support data communications networks across the organization.

The role involves troubleshooting complex network issues, configuring appliances, enforcing IT policies, and supporting ICT infrastructure projects with a focus on reliability and security.

Qualifications

• Degree in Computer Science, Information Technology or equivalent.
• Minimum 5 years IT experience with networking.
• Solid knowledge of routing, switching, firewall administration and monitoring tools.

Responsibilities

• Plan, design, analyze, maintain and provide technical support for data communications networks.
• Troubleshoot network issues and handle user complaints professionally.
• Install, configure and manage network appliances (Switches, firewall, routers).
• Formulate and maintain IT policies and procedures.
• Assist ICT network projects, evaluate infrastructure requirements, participate in system prep and UAT.
• Monitor network health and manage hardware/software inventories, respond to alerts.
• Ensure IT P&P compliance.

Skills

Network troubleshooting

Analytical skills

Communication skills

Teamwork

Education

Bachelor's degree in Computer Science/IT

Tools

Switches/ Routers configuration

Firewall administration

Network monitoring tools

Job description

Responsible for the planning, design, analysis, maintenance and provide technical support for data communications network.

Key Responsibilities:

Network Support and Troubleshooting

• Analyse & troubleshoot network issues while handling user complaints and problem escalation professionally.
• Troubleshoot moderately complex customer by phone, remotely or onsite.
• Provide IT helpdesk, infrastructure and support to users.

Network Administration & Configuration

• Installation, configuration and reconfiguration of network appliances (Switches, firewall, routers, LLB, WOP, etc).

IT Policy & Procedure

• Formulate and/or maintain IT operational reports, procedures and policies.

Project Management

• Assist in ICT network and infrastructure projects and also responsible for any tasks assigned.
• Evaluate and provide recommendation of infrastructure requirement.
• Participate in system preparation, implementation and UAT.

Network Monitoring and Health Check

• Responsible for hardware and software inventory management and monitoring.
• Take necessary actions on the alerts generated by all monitoring systems.
• To carry out and maintain backup for all network appliances configurations.

Regulatory / Statutory and Policies & Procedures Compliance

• Adherence and enforcement of IT P&P.

Qualifications, Experience and Knowledge/Skills/Attributes

• Degree in Computer Science, Information Technology or equivalent.
• Minimum 5 years of working experience in IT and related field.
• Knowledge in network technologies, routing, switching, firewall administration and network monitoring tools.
• Experience in network infrastructure implementation, deployment and support.
• Strong analytical and troubleshooting skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Project management experience would be an added advantage.
• Professional certifications such as CCNA, CCNP, NSE or JNCIA would be an added advantage.