Network Support Specialist – First‑Line Tech

eTeam; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A technical support organization in Kuala Lumpur is looking for a skilled technical support specialist to manage customer inquiries and provide technical assistance for complex products and services. The ideal candidate will have experience in networking technologies including Cisco and Juniper devices. Basic troubleshooting skills and the ability to manage incidents effectively are essential. You will work within defined procedures to ensure quality service delivery and maintain stakeholder relationships.

Qualifications

• Experience in technical support or network operations centre environment for at least 2-4 years.
• Good hands-on experience with ADSL, Ethernet, and VoIP technologies.
• Strong understanding of OSI layers and related protocols.

Responsibilities

• Handle customer emails and phone calls for fault reporting.
• Deliver technical support under guidance of senior staff.
• Manage incoming calls and create SNI tickets within SLA.

Skills

Problem solving

Networking knowledge

Incident management

Technical troubleshooting

Education

CCNA Routing & Switching

ITIL Foundation

Tools

Cisco

Juniper

Job description

A technical support organization in Kuala Lumpur is looking for a skilled technical support specialist to manage customer inquiries and provide technical assistance for complex products and services. The ideal candidate will have experience in networking technologies including Cisco and Juniper devices. Basic troubleshooting skills and the ability to manage incidents effectively are essential. You will work within defined procedures to ensure quality service delivery and maintain stakeholder relationships.