Network & Service Desk Lead – IT Operations & Excellence
Mewah Group
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Benefits offered by this job
Job summary
Mewah Group in Malaysia seeks a senior Network & Service Desk Lead to ensure reliable, secure IT infrastructure across operations. You will manage network operations, incident resolution, and service desk performance while guiding a team of IT engineers.
You will drive ITIL-based service management, continuous improvement, and collaboration with vendors and stakeholders across multi-site manufacturing environments.
Qualifications
- Degree in IT/CS/Engineering.
- Minimum 5 years in network infra and IT support with leadership exposure.
- Strong knowledge of networking, firewalls, WiFi, VPN, and ITSM.
Responsibilities
- Lead daily Network & Service Desk operations and ensure SLA achievement.
- Manage enterprise network infrastructure (LAN/WAN, WiFi, VPN, routers, switches, firewalls).
- Act as escalation point for complex technical issues and major incidents.
- Monitor network performance, security, and system availability.
- Coach and develop a team of IT Engineers and Specialists.
- Coordinate with vendors, service providers, and internal stakeholders.
- Drive ITIL-based service management and continuous improvement initiatives.
Skills
Education
Tools
Job description
Mewah Group in Malaysia seeks a senior Network & Service Desk Lead to ensure reliable, secure IT infrastructure across operations. You will manage network operations, incident resolution, and service desk performance while guiding a team of IT engineers.
You will drive ITIL-based service management, continuous improvement, and collaboration with vendors and stakeholders across multi-site manufacturing environments.
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