NETWORK ENGINEER

Sophic Automation; Bayan Lepas; On-site; MYR 67,000 - 134,000; Full time

Job summary

Sophic Automation is seeking an IT Infrastructure Engineer to deploy, maintain, and troubleshoot complex lab IT networks in Penang. You will support storage, file transfers, and hardware assets while coordinating with validation teams and partners to ensure uptime.

The role requires strong network skills, experience with data storage and monitoring, and familiarity with ticketing tools. You will document configurations and work with cross-functional teams in a fast-paced lab environment.

Qualifications

• Bachelor’s degree in IT, CS, or network engineering.
• 2–4+ years of hands-on IT infrastructure experience.
• Strong proficiency in network configuration, LAN installations, and switch management.
• Experience with data storage systems, file transfer protocols, and automated monitoring.
• Familiarity with hardware tracking platforms and ticketing like ServiceNow or Azure DevOps.
• Excellent analytical problem-solving and clear communication with stakeholders.

Responsibilities

• Deploy, maintain, and troubleshoot complex network cabling, switches, and core lab IT infrastructure to ensure uptime.
• Monitor and manage localized storage servers and data repositories to safeguard engineering data and optimize capacity.
• Track and optimize infrastructure inventory, hardware assets, network components, and server allocations.
• Supervise real-time file transfers and perform root-cause analysis for transfer interruptions.
• Perform regular firmware updates and health checks on lab servers, switches, and storage systems.
• Act as the primary technical contact for escalated network issues, port configurations, and LAN installations.
• Collaborate with validation teams and service partners to align IT support with lab scaling needs.
• Document network topologies and changes in central knowledge bases (e.g., SharePoint).

Skills

Network configuration

LAN installations

Switch management

File transfer protocols

Troubleshooting

Azure DevOps

ServiceNow

Python

PowerShell

Documentation

Education

Bachelor’s Degree in Information Technology, Computer Science, Network Engineering

Tools

SharePoint

ServiceNow

Azure DevOps

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Deploy, maintain, and troubleshoot complex network cabling, switches, and core lab IT infrastructure to ensure continuous uptime for validation environments.
• Monitor and manage localized storage servers and data repositories to safeguard engineering data and optimize system capacity.
• Track and optimize infrastructure inventory, tracking hardware assets, network components, and server allocations.
• Supervise real-time engineering file transfers, performing immediate failure triage and root-cause analysis for any transfer interruptions between internal networks and external partner/OSAT labs.
• Perform regular preventative maintenance, firmware updates, and health checks on lab servers, network switches, and backup storage systems.
• Act as the primary technical point of contact for resolving escalated network connectivity issues, port configurations, and laboratory LAN installations.
• Collaborate closely with internal validation teams and external managed service partners to align IT infrastructure support with scaling lab requirements.
• Document technical network topologies, infrastructure changes, and standard troubleshooting procedures within central knowledge bases like SharePoint.

Job Requirements & Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Network Engineering, or a highly related technical field.
• Minimum of 2 to 4+ years of hands-on experience managing IT infrastructure, server environments, or localized networks (aligned with Tier 2 to Tier 3 resource expectations).
• Strong technical proficiency in network configuration, switch management, LAN installations, and structural cable troubleshooting.
• Proven experience with data storage systems, file transfer protocols, and automated monitoring systems.
• Direct familiarity with hardware tracking platforms and ticketing workflows such as ServiceNow or Azure DevOps.
• Excellent analytical problem-solving skills, a methodical approach to system triage, and the ability to communicate technical updates clearly to cross-functional stakeholders.

Additional Requirements

• Strong problem solving skill with software background to identify file transfer issues in whole E2E flow
• Experience with file transfer automation scripts
• Fast Ramp up to able to use the tools and debug issues in below environment:

• III. basic programming ( powershell or python)
• IV. strong troubleshooting experience to identifies issues from script output logs file

• Able to work with IT team if scope due to IT related scope ( ex: network issue) and work together to resolve the issue
• Working knowledge in network traffic debugging is a must in this role