Network Operation Engineer

EPF Malaysia; Petaling Jaya; On-site; MYR 50,000 - 80,000; Full time

Job summary

EPF Malaysia is seeking a Network Operation Engineer to support daily Network Security operations including firewall, load balancer, URL filtering, proxy and VPN. You will perform L1/L2 troubleshooting, monitor systems, and contribute to automation and SOP compliance.

The successful candidate will have a Bachelor’s degree in IT/CS/Engineering and 2–4 years’ relevant experience, with strong collaboration across departments to ensure stable, secure, and high-performing networks.

Qualifications

• Bachelor’s degree in information technology, Information Systems, Computer Science, Engineering, or a related field.

Responsibilities

• Monitor and support firewall, load balancer, URL filtering, proxy and VPN operations.
• Implement approved configuration changes and patches.
• Support initial-stage troubleshooting of security incidents.
• Use monitoring tools to detect issues proactively.
• Contribute to routine-task automation and procedure standardisation.
• Prepare operational status reports.
• Maintain up-to-date operational documentation, runbooks and configurations.
• Ensure compliance with standard operating procedures (SOPs) and security controls.
• Collaborate on project implementation from an operational perspective.
• Support migration, cutover, testing and commissioning activities from an operability perspective.
• Provide operational input into project designs to ensure operability, monitoring and long-term support.
• Carry out technical project tasks under the direction of the Head of Network Operations or Project Manager. Maintain continuous engagement and communication with stakeholders, project teams, and vendors.

Skills

Network monitoring

Incident troubleshooting

Automation

Education

Bachelor’s degree in IT/IS/CS/Engineering

Job description

JOB SUMMARY

The Network Operation Engineer is a technical role responsible for supporting daily Network Security operations (Firewall, Load Balancer, URL Filtering, Proxy, VPN, etc.). This role reports to the Head of Network Operations under the supervision of the Principal Engineer and serves as a technical operator to ensure that the network remains stable, secure and high-performing. This position focuses on daily operational execution, project support, monitoring, L1/L2 troubleshooting, and operational process improvements for both domains.

RESPONSIBILITIES

Network Security Operations:

• Monitor and support firewall, load balancer, URL filtering, proxy and VPN operations.
• Implement approved configuration changes and patches.
• Support initial-stage troubleshooting of security incidents.

Operational Monitoring & Automation:

• Use monitoring tools to detect issues proactively.
• Contribute to routine-task automation and procedure standardisation.
• Prepare operational status reports.

Documentation & Governance:

• Maintain up-to-date operational documentation, runbooks and configurations.
• Ensure compliance with standard operating procedures (SOPs) and security controls.

Support Project Implementation (across and within departments):

• Collaborate Support project implementation from an operational perspective.
• Support migration, cutover, testing and commissioning activities from an operability perspective.
• Provide operational input into project designs to ensure operability, monitoring and long-term support.
• Carry out technical project tasks under the direction of the Head of Network Operations or Project Manager. Maintain continuous engagement and communication with stakeholders, project teams, and vendors.

SKILLS & QUALIFICATIONS

• Malaysian citizen
• Passed the Malay Language (including oral test) at Sijil Pelajaran Malaysia (SPM) level.
• Bachelor’s degree in information technology, Information Systems, Computer Science, Engineering, or a related field.
• Minimum 2 - 4 years relevant work experiences.

PLACEMENT

Infra Project and Network Section, Digital Infrastructure Department

JOB STATUS

Permanent