Multisite Hotel Supervisor - Guest-First Operations Leader

SB Plus Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sleepy Bear Group is seeking a Hotel Supervisor to lead day-to-day operations across our Klang Valley hotel-standard short-stay properties. This role requires hands-on leadership, a guest-first mindset, and strong systems to ensure consistent, high-quality experiences.

You will oversee on-site operations, manage teams across sites, coordinate scheduling and training, handle guest issues promptly, and act as crisis contact when needed.

Qualifications

• Experience in 3–4 star hotels in supervisory or managerial roles.
• Hands-on leadership with a strong guest-focused approach.
• Own transport and ability to travel between sites.
• Fast learner with attention to detail.
• Problem-solving and self-learning abilities.

Responsibilities

• Supervise daily hotel operations, ensuring smooth and efficient workflows.
• Conduct daily quality assurance inspections to maintain cleanliness, maintenance, and service standards.
• Identify gaps and opportunities for operational and guest experience improvements.
• Propose and implement strategies to enhance overall operational performance.
• Liaise with VIP guests and property owners, ensuring professional communication and relationship management.
• Address and resolve guest issues promptly, maintaining high satisfaction standards.
• Act as the point of contact for emergencies, executing crisis management protocols when required.
• Coordinate and oversee staff scheduling, hiring, and training.
• Monitor and manage staff performance during assigned shifts.
• Step in to support frontline operations when manpower shortages occur.

Skills

Leadership

Guest experience

Staff scheduling

Crisis management

Multi-site coordination

Job description

Sleepy Bear Group is seeking a Hotel Supervisor to lead day-to-day operations across our Klang Valley hotel-standard short-stay properties. This role requires hands-on leadership, a guest-first mindset, and strong systems to ensure consistent, high-quality experiences.

You will oversee on-site operations, manage teams across sites, coordinate scheduling and training, handle guest issues promptly, and act as crisis contact when needed.