Multilingual IT Service Desk Analyst – Onsite Support

Private Advertiser; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Private Advertiser is seeking an IT Service Desk professional to provide onsite support in Kuala Lumpur, Malaysia. You will handle incidents via phone, email and chat, troubleshoot Windows, Office 365, networking and business apps, and manage tickets to meet SLAs.

Roles include language-specific positions (Japanese, Korean, Thai, Cantonese) and require English proficiency with additional languages. Working arrangements are 5 days a week with rotating weekends and day shifts.

Qualifications

• Minimum Diploma in IT, Computer Science or a related discipline.
• Minimum 1 year of experience in IT Service Desk, Helpdesk, Technical Support or Customer Service.
• Good command of spoken and written English is required.
• Additional language proficiency is required for language-specific positions (Japanese, Korean, Thai, Cantonese).
• Knowledge of Microsoft 365, Windows, networking and general IT troubleshooting is an advantage.
• Experience with ITSM tools such as ServiceNow or BMC Remedy is an advantage.

Responsibilities

• Provide professional IT support to users via phone, email and live chat.
• Troubleshoot and resolve IT-related incidents (Windows, Office 365, network, business apps).
• Log, categorize, prioritize and track incidents using ITSM systems.
• Escalate complex issues to appropriate support teams and follow up until resolution.
• Ensure timely resolution in line with SLAs.
• Maintain accurate ticket documentation and provide updates to users.
• Deliver excellent customer service and communicate professionally with regional stakeholders.

Skills

Problem-solving

Communication

Interpersonal skills

Teamwork

Education

Diploma in IT/Computer Science

Tools

ITSM tools (ServiceNow, BMC Remedy)

Job description

Private Advertiser is seeking an IT Service Desk professional to provide onsite support in Kuala Lumpur, Malaysia. You will handle incidents via phone, email and chat, troubleshoot Windows, Office 365, networking and business apps, and manage tickets to meet SLAs.

Roles include language-specific positions (Japanese, Korean, Thai, Cantonese) and require English proficiency with additional languages. Working arrangements are 5 days a week with rotating weekends and day shifts.