Multichannel Customer Experience Specialist

Radii Global; Petaling Jaya; Sur place; MYR 24 000 - 42 000; Plein temps

Résumé du poste

Radii Global in Malaysia is seeking a Customer Service Representative to deliver excellent support across multiple channels, resolve inquiries, and ensure a positive customer experience. You will work in a fast-paced environment, focusing on accuracy and responsiveness.

The ideal candidate has 1–3 years in customer service, strong communication, problem-solving, and the ability to multitask. Experience with CRM and Microsoft Office is preferred, with willingness to work shifting schedules if

Qualifications

• SPM, Diploma or Bachelor's degree in any field is preferred.
• 1–3 years of customer service, call center, BPO, or related experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-handling skills.
• Ability to work independently and as part of a team.
• Comfortable using CRM systems, Microsoft Office, and other customer service tools.
• Good attention to detail and ability to multitask.
• Willing to work on shifting schedules, weekends, or holidays, if required.

Responsabilités

• Handle customer inquiries through phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, orders, accounts, and processes.
• Resolve customer complaints and concerns professionally and efficiently.
• Identify customer needs and provide appropriate solutions or elevate issues when necessary.
• Process customer requests, orders, refunds, exchanges, and account updates where applicable.
• Maintain accurate and complete records of customer interactions in the CRM/system.
• Follow established customer service procedures, policies, and quality standards.
• Coordinate with internal teams to resolve customer issues and follow up on pending concerns.
• Meet individual and team customer service, productivity, and quality targets.
• Maintain a professional and positive approach when dealing with customers.

Connaissances

Verbal communication

Written communication

Problem solving

Customer handling

Attention to detail

Multitasking

Formation

Diploma

Bachelor's degree

SPM

Outils

CRM systems

Microsoft Office

Customer service tools

Description du poste

Radii Global in Malaysia is seeking a Customer Service Representative to deliver excellent support across multiple channels, resolve inquiries, and ensure a positive customer experience. You will work in a fast-paced environment, focusing on accuracy and responsiveness.

The ideal candidate has 1–3 years in customer service, strong communication, problem-solving, and the ability to multitask. Experience with CRM and Microsoft Office is preferred, with willingness to work shifting schedules if