Multichannel Customer Care Specialist

Ikanoretail; Petaling Jaya; On-site; MYR 42,000 - 64,000; Full time

Job summary

IKEA Malaysia is seeking an Agent at the Damansara Customer Care Centre to build lasting relationships with customers across multiple channels, ensuring a positive shopping experience that reinforces trust in the IKEA brand. You will resolve customer needs, provide timely updates, and support sales opportunities while maintaining IKEA's tone of voice.

Ideal candidates have 1–2 years in customer-facing roles, strong English communication, and the ability to use IKEA systems to assist customers

Qualifications

• At least 1–2 years of customer-facing experience in a support role or call centre.
• Strong knowledge of customer care processes across multiple channels.
• Excellent verbal and written English communication skills.
• Ability to communicate confidently, politely, and professionally over the phone.
• Comfortable using computers and IKEA systems to assist customers.

Responsibilities

• Identify customer needs and provide solutions using IKEA systems and processes.
• Own customer issues and provide realistic timelines, keeping customers informed.
• Support customers throughout their buying journey and promote add-on services.
• Collaborate with colleagues to meet service levels and improve the shopping experience.
• Maintain a safe and helpful contact centre environment.

Skills

Customer service

Call centre experience

Communication skills

Problem solving

English proficiency

Job description

IKEA Malaysia is seeking an Agent at the Damansara Customer Care Centre to build lasting relationships with customers across multiple channels, ensuring a positive shopping experience that reinforces trust in the IKEA brand. You will resolve customer needs, provide timely updates, and support sales opportunities while maintaining IKEA's tone of voice.

Ideal candidates have 1–2 years in customer-facing roles, strong English communication, and the ability to use IKEA systems to assist customers