Customer Experience Specialist - TikTok Commerce

J&T Express; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

J&T Express in Kuala Lumpur is seeking a customer service professional to handle hotline, online inquiries, and complaints for our Tiktok business segment. You will ensure accurate recording of all interactions and support issue resolution with a customer-first mindset.

Responsibilities include following up on resolutions, gathering feedback, and collaborating with internal teams to drive service improvements. Shift work is required, and a diploma or higher is preferred.

Qualifications

• Diploma or higher in any discipline.
• Minimum 1 year of relevant work experience.
• Strong communication, problem-solving, and interpersonal skills.
• Willing to work in shifts.
• Detail-oriented with a strong customer-first mindset.

Responsibilities

• Handle customer hotline calls, online inquiries, and complaints for Tiktok business, ensuring accurate recording of all interactions.
• Follow up on issue resolution and proactively contact customers to improve satisfaction and loyalty.
• Collect and report customer feedback, suggestions, and trends to support process optimization and service improvements.
• Collaborate with internal teams to ensure prompt and effective resolution of customer issues.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

Diploma or higher

Job description

J&T Express in Kuala Lumpur is seeking a customer service professional to handle hotline, online inquiries, and complaints for our Tiktok business segment. You will ensure accurate recording of all interactions and support issue resolution with a customer-first mindset.

Responsibilities include following up on resolutions, gathering feedback, and collaborating with internal teams to drive service improvements. Shift work is required, and a diploma or higher is preferred.