Multi-Channel Lead Conversion Specialist

MEDILIN GROUP SDN BHD; Sungai Petani; On-site; MYR 8,900 - 14,000; Full time

Job summary

MEDILIN GROUP SDN BHD is seeking a dynamic enquirer-to-appointment coordinator in Sungai Petani, Kedah. You will respond to inquiries across Facebook, WhatsApp, TikTok, Google and other platforms, follow up with leads, explain services, and convert enquiries into confirmed appointments.

You will update CRM records, prepare daily and monthly sales reports, and work closely with doctors and the clinic team to ensure smooth patient management. Fluency in Bahasa Malaysia and English is required.

Qualifications

• Good communication and interpersonal skills.
• Sales or customer service experience is an advantage.
• Able to use WhatsApp, Microsoft Excel/Google Sheets, and basic computer applications.
• Organized, responsible, and target-driven.
• Able to communicate in Bahasa Malaysia and English.

Responsibilities

• Respond to enquiries from social platforms and convert into appointments.
• Follow up with potential patients and existing leads.
• Explain clinic services, treatments, and pricing.
• Update patient information and lead status in the CRM.
• Prepare daily and monthly sales reports.
• Collaborate with doctors and clinic team for smooth patient management.

Skills

Communication skills

Sales experience

WhatsApp usage

Excel/Google Sheets

Organized

Bilingual Bahasa Malaysia & English

Tools

WhatsApp

Microsoft Excel

Google Sheets

Job description

MEDILIN GROUP SDN BHD is seeking a dynamic enquirer-to-appointment coordinator in Sungai Petani, Kedah. You will respond to inquiries across Facebook, WhatsApp, TikTok, Google and other platforms, follow up with leads, explain services, and convert enquiries into confirmed appointments.

You will update CRM records, prepare daily and monthly sales reports, and work closely with doctors and the clinic team to ensure smooth patient management. Fluency in Bahasa Malaysia and English is required.