Mortgage Sales Consultant (Penang)

RHB Group; Penang; On-site; MYR 54,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Work-life balance

Job summary

RHB Banking Group in Penang, Malaysia is seeking a Mortgage Sales Consultant to deliver exceptional customer service and secure new mortgage business in a full-time role. You will engage clients, assess needs, and guide them through the application process to help them achieve home ownership goals.

The role requires a proven sales background in mortgages, strong product knowledge, and excellent communication in English and Bahasa Malaysia.

Qualifications

• Proven track record in mortgage/financial sales or similar consultative role.
• Strong understanding of mortgage products and regulatory environment.
• Excellent communication and interpersonal skills.
• Customer-centric mindset and ability to help clients achieve goals.
• Proficiency in Bahasa Malaysia and English, both written and spoken.

Responsibilities

• Proactively identify and engage potential customers to understand financial needs and property goals.
• Evaluate customer financial profiles and recommend suitable mortgage products.
• Guide customers through the mortgage application and approval process.
• Achieve and exceed sales targets through lead generation and conversion.
• Build relationships with real estate agents, developers, and referral partners.
• Stay updated with market trends, regulations, and new mortgage products.
• Provide excellent customer service for a smooth client experience.

Skills

Mortgage sales

Consultative selling

Customer service

Bilingual English & BM

Independent & team work

Job description

About the role

Join the dynamic team at RHB Banking Group as a Mortgage Sales Consultant. In this full-time role, you will be responsible for providing exceptional customer service and securing new mortgage business to support the growth of the organisation. You will have the opportunity to work with a diverse range of clients, helping them achieve their home ownership goals.

What you’ll be doing

• Proactively identify and engage with potential customers to understand their financial needs and property goals
• Evaluate customer financial profiles and recommend suitable mortgage products and solutions
• Guide customers through the entire mortgage application and approval process
• Achieve and exceed individual sales targets through effective lead generation and conversion
• Build and maintain strong relationships with real estate agents, developers, and other referral partners
• Stay up-to-date with market trends, regulatory changes, and new mortgage products and features
• Provide excellent customer service and ensure a smooth and seamless experience for clients

What we’re looking for

• Proven track record in mortgage/financial sales or a similar consultative sales role
• Strong understanding of the mortgage industry, products, and regulatory environment
• Excellent communication and interpersonal skills to engage effectively with customers
• Ability to work independently and as part of a team to achieve sales targets
• Customer‑centric mindset and a genuine desire to help clients achieve their financial goals
• Proficiency in Bahasa Malaysia and English, both written and spoken

What we offer

At RHB Banking Group, we are committed to providing our employees with a rewarding and fulfilling career. You can expect a competitive salary, attractive benefits, and opportunities for professional development and career progression. Our supportive work culture and focus on work-life balance will ensure you thrive in this role.