Modern Work Architect - Copilot, M365, Intune (Bahasa Speaking)

Avanade Inc.; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global technology company is seeking a Modern Work Architect in Kuala Lumpur to deliver Microsoft Unified Support services. The role involves engaging with customers to drive architecture and deployment of solutions like Microsoft Copilot and Microsoft 365. Ideal candidates should have extensive experience in cloud solutions and strong communication skills in English and/or Bahasa, with a focus on customer success.

Benefits

Training and paid certifications

Dedicated career advisor

Global access to skilled resources

Qualifications

• 6+ years of relevant experience in cloud and Modern Work solutions.
• Deep expertise in Microsoft Copilot and Microsoft 365 Security & Compliance.
• Strong verbal and written communication skills in English and/or Bahasa.

Responsibilities

• Gather customer insights on technical environment and business needs.
• Lead architecture design sessions and solution proposals.
• Build impactful relationships with customer stakeholders.

Skills

Cloud solutions

Microsoft 365 E3/E5 features

Customer engagement

Technical pre-sales

Microsoft Copilot

Education

Relevant certifications (MS-100, MS-101, SC-300)

Tools

PowerShell

Microsoft Intune

Job description

Overview

Avanade is seeking a highly motivated and customer-focused Modern Work Architect to deliver Microsoft Unified Support services. The focus areas will be Microsoft Copilot, M365, and Intune / Endpoint Manager.

Join us to drive architecture, implementation, and optimization engagements with enterprise customers across Southeast Asia. Proficiency in English and/or Bahasa is essential to support customer communications effectively.

What you’ll do

Customer Engagement & Insights

• Gather customer insights on technical environment, business needs, and competitive landscape.
• Map Microsoft solutions (Copilot, M365, Intune) to customer outcomes and digital transformation goals.
• Act as the Voice of the Customer (VOC), raising feedback and blockers through structured channels.

Architecture Design & Deployment

• Lead architecture design sessions and solution proposals for:
• Microsoft Copilot (deployment strategy, readiness assessments, user enablement).
• Microsoft 365 suite (Teams, SharePoint Online, Exchange Online).
• Microsoft Intune / Endpoint Manager (device management, compliance policies).
• Guide customers from planning to production deployments.
• Identify and resolve technical blockers, managing risks and quality throughout engagements.

Practice Development

• Contribute to IP development, best practice frameworks, and reusable assets.
• Share solution insights and technical learnings with internal teams.

Trusted Advisor Role

• Build impactful relationships with customer stakeholders and technical specialists.
• Provide strategic advisory and challenge customers constructively when needed.
• Position Microsoft’s strengths against competitors to drive solution adoption.

Thought Leadership & Community Engagement

• Participate in industry events, workshops, and knowledge-sharing sessions.
• Mentor junior team members on technical and non-technical areas.

Customer Success Focus

• Ensure customers’ environments are modern, secure, and optimized.
• Deliver solutions that enable value realization and positive customer satisfaction.

Skills and experiences

• 6+ years of relevant experience in cloud and Modern Work solutions.
• Deep expertise in:
• Microsoft Copilot (or equivalent AI-driven productivity tools).
• Microsoft 365 E3/E5 features, Security & Compliance, Information Protection.
• Microsoft Intune / Endpoint Manager and related M365 management tools.
• Strong customer engagement experience across architecture, consulting, or technical pre-sales.
• Proven experience handling critical customer issues and escalations.
• Strong verbal and written communication skills in English and/or Bahasa.

About you

Preferred Skills

• Experience with AI-based solutions and digital workplace transformations.
• Power Platform experience is a plus.
• Familiarity with Zero Trust security frameworks.
• Scripting experience (PowerShell) preferred.
• Relevant certifications (MS-100, MS-101, SC-300, or Copilot certifications).

Core Competencies

• Solution architecture and technical leadership.
• Customer relationship management and advisory.
• Strong presentation and communication skills.
• Cross-functional collaboration.
• Business acumen and solution-selling mindset.

Enjoy your career

Benefits

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications).
• Real-time access to technical and skilled resources globally.
• Dedicated career advisor to encourage your growth.
• Engaged and helpful coworkers genuinely interested in you.

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protected status as defined by law.