Mobile Security Support Engineer – Malaysia

SecIron; Malaysia; On-site; MYR 67,000 - 100,000; Full time

Job summary

SecIron is seeking a Technical Support Engineer to help customers with SecIron’s mobile app security solutions. You will troubleshoot issues, reproduce problems, and identify root causes while collaborating with engineering and product teams to resolve complex cases.

You will document solutions, contribute to knowledge bases, guide customers through configurations and upgrades, and provide clear explanations to technical and non‑technical stakeholders.

Qualifications

• Bachelor’s in Computer Science/IT/ Cybersecurity or a related engineering field.
• 3–5 years of experience with enterprise software; startup experience is a plus.
• Experience with mobile apps native (Java, Kotlin, Swift) and cross‑platform (Flutter, React Native).
• Familiarity with iOS/Android, APIs, or SDK implementation is beneficial.
• Strong technical support with understanding of software products, systems, and mobile security concepts.
• Troubleshooting and analytical skills to diagnose issues and identify root causes.
• Customer-focused mindset with commitment to quality service and positive customer experience.
• Able to work independently and in teams with strong communication.
• English written/spoken; Mandarin is an advantage.

Responsibilities

• Understand mobile applications and SaaS delivery models to troubleshoot, diagnose, and debug issues.
• Execute compatibility tests, validate fixes, and document findings clearly.
• Maintain high customer satisfaction by owning and resolving issues.
• Gather feedback and follow escalation procedures for unresolved issues and feature requests.
• Develop and maintain support documentation and knowledge base articles.
• Collaborate with development and customer success teams to investigate issues and support customers.

Skills

Troubleshooting

Root cause analysis

Customer support

Mobile platforms

Communication

English proficiency

Mandarin (advantage)

Independent & collaborative

Education

Bachelor's in Computer Science/IT/Cybersecurity or related engineering

Job description

SecIron is seeking a Technical Support Engineer to help customers with SecIron’s mobile app security solutions. You will troubleshoot issues, reproduce problems, and identify root causes while collaborating with engineering and product teams to resolve complex cases.

You will document solutions, contribute to knowledge bases, guide customers through configurations and upgrades, and provide clear explanations to technical and non‑technical stakeholders.