Microsoft 365 - Level 2 Support

DXC Technology Malaysia Sdn Bhd.; Selangor; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Education support

Dental

Retirement benefits

Insurance

Job summary

DXC Technology Malaysia Sdn Bhd seeks a Microsoft 365 and Exchange specialist to support hybrid environments, troubleshoot incidents, and deliver reliable service across global teams.

The ideal candidate has 5+ years in broad IT support, strong troubleshooting skills, and experience with Exchange Online and On-Premises servers. Join a customer‑focused team with professional growth opportunities.

Qualifications

• Degree in Computer Science or IT Engineering or equivalent.
• Microsoft Certification will be an added advantage.
• Additional certifications in cloud computing, networking or security are a plus.

Responsibilities

• Accurately investigate and diagnose incidents.
• Prioritize responses based on priority and severity.
• Define a detailed action plan to diagnose and resolve incidents.
• Participate in escalation calls for critical incidents and drive end-to-end restoration.

Skills

Microsoft 365

Exchange Online

Hybrid environment

Incident management

Troubleshooting

Education

Bachelor’s degree in CS / IT Engineering

Tools

PowerShell

Quest

SPMT

Job description

We are seeking a highly motivated Microsoft 365 and Exchange specialist with strong troubleshooting expertise in enterprise-scale environments. The ideal candidate will have hands-on experience supporting hybrid Microsoft ecosystems, managing critical incidents, and delivering exceptional service through deep technical knowledge, collaboration, and a customer-first approach.

Key Accountability:

• Accurately and effectively investigate and diagnose incidents.
• Prioritize responses based on the issue's priority and severity.
• Define a detailed action plan to diagnose and resolve incidents, aiming to restore normal service promptly.
• Participate in escalation calls for critical incidents and drive end-to-end restoration of services.

Main Responsibility:

• Administer, troubleshoot, and resolve issues related to Microsoft 365 services (including but not limited to Exchange Online, Teams, SharePoint Online, and OneDrive for Business) and On-Premises Exchange servers (e.g., 2013, 2016, 2019) for issues such as Autodiscover, Exchange Client Access, Mailbox, and Edge Transport roles.
• Troubleshoot and resolve (or provide workarounds for) issues integrated with other Microsoft 365 products and services (including but not limited to Microsoft Entra Connect Sync [f.k.a. Azure Active Directory Connect], Active Directory Federation Services [ADFS], PHS, SSPR, Microsoft 365 Modern Authentication, Microsoft 365 Apps, Microsoft Intune/Endpoint, etc.).
• Manage Microsoft 365 escalations and complex incidents, ensuring service resumption within the defined Service Level Agreement (SLA).
• Perform mail hygiene activities (e.g., Exchange Online Protection (EOP), ProofPoint, etc.), eDiscovery, message tracing, connection filtering, transport rules, whitelisting/blacklisting, and message quarantine.

Experience:

• Ideal applicants should be accustomed to handling escalated issues, though they may not have focused solely on Microsoft 365 support.
• Minimum of 5 years' experience in broad IT support, covering servers, basic networking, and desktop support.
• A good team player within the support team, collaborating with other towers in troubleshooting.
• Work with various teams and towers (including but not limited to L1, L2, and L3) to provide secure and reliable service in implementation and operation.
• Fundamental knowledge of Windows Server (including but not limited to Server 2012, 2016, and 2019), networking (HTTP, HTTPS, DNS, TCP/IP), and Outlook for iOS, Android, and macOS.
• Essential knowledge in Microsoft 365 Security and Compliance technologies such as ATP, AIP, DLP, MFA, MDO, MDE, etc.
• Deep knowledge in Active Directory and DNS, including MX records, SPF, DKIM, and DMARC.
• Fundamental knowledge and administration of Windows Server (Active Directory, Group Policy Management, Networking).
• Experience using various migration tools, e.g., PowerShell, Quest, SPMT, etc.. and automation methods.
• Experience supporting a hybrid environment.
• Experience in On-Premises Exchange disaster recovery scenarios.
• Self-driven in research, going the extra mile to recommend remediation and improvements in customer environments.

Qualifications:

• Degree in Computer Science, Degree in IT Engineering or equivalent.
• Microsoft Certification will be an added advantage.
• Any other professional certifications related to cloud computing, networking and security will be an added advantage.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Perks and benefits Medical Miscellaneous allowance Education support Dental Retirement, Other rewards and recognition, Insuran