Messaging Services Advisor (M365Platform-EOP)

NTT DATA, Inc.; Cyberjaya; On-site; MYR 110,000 - 160,000; Full time

Job summary

NTT DATA, Inc. is seeking a Messaging Services Senior Specialist to manage and support our email and collaboration infrastructure. You will ensure steady state operations for M365 services, Exchange Online, security and compliance, and Power Platform administration.

You will handle escalations and on-call responsibilities, work across shifts, and collaborate with teams to deliver a seamless client experience. Strong communication, problem-solving, and governance skills are essential.

Qualifications

• Experience supporting email and collaboration infrastructures in an enterprise environment.
• Ability to work in shifts to support SGT/MYT time zones and on-call duty.
• Strong knowledge of Microsoft 365 services, security, and compliance.
• Experience with data governance, sensitivity labeling, DLP, and insider risk management within Microsoft 365.
• Ability to provide advanced technical support for complex integration issues.

Responsibilities

• Provide customer-centric, high-quality support for messaging and collaboration infrastructure.
• Explain technical concepts clearly to end users.
• Handle on-call responsibilities, escalations, and critical issues.
• Troubleshoot and resolve client problems using integrated data processing and communication solutions.
• Maintain documentation and generate regular reports on performance and security.

Skills

Customer focus

Communication skills

On-call support

M365 expertise

Power Platform

SharePoint Admin

Data governance

Troubleshooting

Tools

MS Teams

SharePoint Online

Power Platform

Purview

Defender for O365

M365 Admin Center

Zoom Telephony

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Job Summary

Messaging Services Senior Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Providing steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities. Expert on M365 services-Exchange Online, security and compliance within M365 ecosystem, Power Platform administrator, SharePoint, onedrive and MS Teams.

Responsibilities

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting SGT or MYT time zone steady state operations.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Works on abstract and complex problems requiring evaluation of intangible variables.
• Integrates trends, data and information into plans, deliverables and recommendations.
• Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization
• Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning

Technical Skillset

• Provide advanced support for various M365 services, including Exchange Online and Microsoft Purview administration. Resolve complex technical issues and ensure minimal disruption to end users.
• Technical knowledge in data governance, security, and compliance, specifically focusing on data classification, sensitivity labeling, Data Loss Prevention (DLP), and insider risk management within Microsoft 365
• Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in defender for office 365
• A Power Platform administrator oversees the governance, security, and day-to-day operations of an organization's low-code environment, including Power Apps, Power Automate, and Microsoft Copilot Studio
• In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem Security hardening and patch/update management support
• Collaboration components configuration management
• Search engine configuration management and Content management configuration support
• Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
• Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
• Experience and knowledge of the following technologies:
• MS Teams , Direct routing, Enterprise voiceo Creating and routing of Zoom Telephony
• Manage MS Teams that reside in a cloud environment or obtained as a hosted Service
• Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
• Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
• Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
• The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
• Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
• Stay up to date with the latest M365 features, updates, and best practices.
• Identify opportunities for improving M365 service delivery and user experience.

Workplace type:

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.