Merchant Risk & Onboarding Specialist

Syntrino Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Syntrino Solutions Sdn Bhd is seeking an (entry to mid-level) Risk Analyst to assist in merchant onboarding, KYC/KYB checks, and ongoing risk monitoring in Kuala Lumpur. You will review risk alerts, investigate anomalies, and escalate high-risk cases to the senior risk team, while collaborating with Sales, Compliance and Finance.

The role requires a diploma or degree in risk management or related fields, 1–3 years of relevant experience, and strong analytical and communication skills.

Qualifications

• Diploma or degree in risk management, finance, business, compliance, banking, or related fields.
• 1–3 years of experience in risk, KYC/KYB, AML, fraud, transaction monitoring, fintech, or payments.
• Good understanding of merchant due diligence, transaction monitoring, and risk assessment.
• Strong analytical, investigative, and attention-to-detail skills.
• Good judgment with the ability to identify, assess, and escalate risks.
• Proficient in Microsoft Office, especially Excel.
• Good communication and interpersonal skills, with the ability to work across teams.

Responsibilities

• Assist in merchant onboarding and risk assessment including KYC/KYB checks and document verification.
• Conduct transaction monitoring to identify unusual or potentially fraudulent activities.
• Review and investigate risk alerts, chargebacks, refunds, and transaction anomalies.
• Perform ongoing merchant monitoring and periodic reviews for regulatory compliance.
• Escalate high-risk merchants and suspicious transactions to senior risk team.
• Maintain accurate risk review records to support audits.
• Prepare risk reports and management information for oversight.
• Collaborate with Sales, Compliance, Finance, Operations, and Customer Support to resolve risk issues.
• Stay informed of fraud trends and regulatory developments affecting merchant activity.
• Assist in improving risk controls and monitoring rules.

Skills

KYC/KYB compliance

Analytics

Fraud detection

Risk assessment

MS Office

Education

Diploma or Degree in Risk Management, Finance, Business, Compliance, Banking

Tools

Microsoft Office (Excel)

Job description

Syntrino Solutions Sdn Bhd is seeking an (entry to mid-level) Risk Analyst to assist in merchant onboarding, KYC/KYB checks, and ongoing risk monitoring in Kuala Lumpur. You will review risk alerts, investigate anomalies, and escalate high-risk cases to the senior risk team, while collaborating with Sales, Compliance and Finance.

The role requires a diploma or degree in risk management or related fields, 1–3 years of relevant experience, and strong analytical and communication skills.