Risk Operations Executive

Syntrino Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Syntrino Solutions Sdn Bhd is seeking an (entry to mid-level) Risk Analyst to assist in merchant onboarding, KYC/KYB checks, and ongoing risk monitoring in Kuala Lumpur. You will review risk alerts, investigate anomalies, and escalate high-risk cases to the senior risk team, while collaborating with Sales, Compliance and Finance.

The role requires a diploma or degree in risk management or related fields, 1–3 years of relevant experience, and strong analytical and communication skills.

Qualifications

• Diploma or degree in risk management, finance, business, compliance, banking, or related fields.
• 1–3 years of experience in risk, KYC/KYB, AML, fraud, transaction monitoring, fintech, or payments.
• Good understanding of merchant due diligence, transaction monitoring, and risk assessment.
• Strong analytical, investigative, and attention-to-detail skills.
• Good judgment with the ability to identify, assess, and escalate risks.
• Proficient in Microsoft Office, especially Excel.
• Good communication and interpersonal skills, with the ability to work across teams.

Responsibilities

• Assist in merchant onboarding and risk assessment including KYC/KYB checks and document verification.
• Conduct transaction monitoring to identify unusual or potentially fraudulent activities.
• Review and investigate risk alerts, chargebacks, refunds, and transaction anomalies.
• Perform ongoing merchant monitoring and periodic reviews for regulatory compliance.
• Escalate high-risk merchants and suspicious transactions to senior risk team.
• Maintain accurate risk review records to support audits.
• Prepare risk reports and management information for oversight.
• Collaborate with Sales, Compliance, Finance, Operations, and Customer Support to resolve risk issues.
• Stay informed of fraud trends and regulatory developments affecting merchant activity.
• Assist in improving risk controls and monitoring rules.

Skills

KYC/KYB compliance

Analytics

Fraud detection

Risk assessment

MS Office

Education

Diploma or Degree in Risk Management, Finance, Business, Compliance, Banking

Tools

Microsoft Office (Excel)

Job description

Assist in merchant onboarding and risk assessment, including KYC/KYB checks, document verification, business profile assessment, and review of the nature of business and activities.

Conduct transaction monitoring to identify unusual, suspicious, or potentially fraudulent transaction activities and patterns.

Review and investigate risk alerts, chargebacks, refunds, transaction anomalies, and other potential risk indicators in accordance with established procedures.

Perform ongoing merchant monitoring and periodic reviews to ensure continued compliance with internal risk policies and applicable regulatory requirements.

Conduct basic merchant and transaction risk assessments, document findings, and recommend appropriate risk mitigation or follow-up actions.

Escalate high-risk merchants, suspicious transactions, potential fraud cases, and significant risk issues to the Senior Risk team or Management for further review and action.

Maintain accurate and complete risk review, investigation, alert, and case management records to support traceability and audit requirements.

Prepare risk reports, monitoring summaries, and management information to support risk oversight and decision-making.

Support internal and external audits, compliance reviews, and regulatory requirements by providing relevant documentation and information.

Collaborate with Sales, Compliance, Finance, Operations, Customer Support, and other relevant teams to resolve risk-related matters and ensure appropriate controls are followed.

Assist in reviewing and improving risk controls, procedures, monitoring rules, and operational processes based on identified trends and emerging risks.

Stay informed of relevant fraud trends, transaction risks, regulatory developments, and industry practices that may impact merchant and payment activities.

Perform other risk management and compliance-related duties as assigned by the Risk Manager or Management.

Job Requirements:

Diploma/Degree in Risk Management, Finance, Business, Compliance, Banking, or related fields.

1–3 years of experience in risk, KYC/KYB, AML, fraud, transaction monitoring, fintech, or payments preferred.

Good understanding of merchant due diligence, transaction monitoring, and risk assessment.

Strong analytical, investigative, and attention-to-detail skills.

Good judgment with the ability to identify, assess, and escalation risks appropriately.

Proficient in Microsoft Office, especially Excel.

Good communication and interpersonal skills, with the ability to work across teams.