Merchant Risk & KYC Analyst

NETS; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

NETS is seeking a Merchant Operations professional in Kuala Lumpur to perform KYC reviews, merchant due diligence for new applications, and ongoing merchant verification. The role emphasizes AML/compliance support, data analysis, and coordination with cross-functional teams in Singapore and local stakeholders.

The candidate should have 2+ years in merchant operations, AML/KYC, or related functions, with strong Excel skills and exposure to Power BI or automation tools.

Qualifications

• Experience in merchant operations, AML/KYC, compliance, customer service or related operational functions.
• Exposure to KYC, customer due diligence, transaction monitoring or merchant risk assessment processes is advantageous.
• Proficient in Microsoft Office applications, especially Excel.
• Knowledge of Power BI, analytics or automation tools is advantageous.
• Strong analytical, investigative and problem-solving skills, with good attention to detail.
• Organized and able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Conduct first-level KYC and merchant due diligence for new applications and sales leads in line with NETS policies and regulatory requirements.
• Engage merchants via calls and emails to obtain information and documents required for AML, compliance and operational reviews.
• Monitor merchant profiles, business activity alerts and ownership changes from external sources.
• Review dashboard outliers, transaction anomalies, dormant accounts, volume spikes and high-risk merchant alerts.
• Escalate issues and coordinate review or remediation actions with Data Analytics, Operations, Sales, Risk & Compliance and Governance teams.

Skills

Analytical thinking

Investigative skills

Problem-solving

Attention to detail

Time management

Organizational skills

Tools

Excel

Power BI

Automation tools

Job description

NETS is seeking a Merchant Operations professional in Kuala Lumpur to perform KYC reviews, merchant due diligence for new applications, and ongoing merchant verification. The role emphasizes AML/compliance support, data analysis, and coordination with cross-functional teams in Singapore and local stakeholders.

The candidate should have 2+ years in merchant operations, AML/KYC, or related functions, with strong Excel skills and exposure to Power BI or automation tools.