Merchant Relationship Manager - Kuantan, Pahang

AmBank Group; Kuantan; On-site; MYR 45,000 - 67,000; Full time

Job summary

AmBank Group in Kuantan, Pahang, is seeking a Merchant Relationship Manager to grow and manage a high-quality merchant portfolio. You will drive revenue growth through acquisition, activation, and expansion, while building strong, long-term relationships and acting as the primary contact for merchant inquiries.

The role requires a degree in Business and 1–2 years of sales or service experience; fresh graduates are welcome.

Qualifications

• Degree in Bachelor of Business, preferably majoring in Sales & Marketing, Business Administration, or equivalent.
• Minimum 1-2 years working experience; fresh graduates welcome to apply.
• Good communication and interpersonal skills; able to work under minimum supervision.
• Result oriented with willingness to take up new challenges.

Responsibilities

• Acquire and manage merchant portfolio to drive revenue growth.
• Deliver against assigned sales targets and productivity metrics.
• Build and maintain long-term merchant relationships to drive retention and wallet share.
• Act as primary contact for merchants, ensuring timely issue resolution and service excellence.

Skills

Communication skills

Interpersonal skills

Customer service

Sales mindset

Education

Bachelor of Business (Sales & Marketing / Business Administration)

Job description

Merchant Relationship Manager - Kuantan, Pahang

Drive sustainable revenue growth by acquiring and managing high-quality merchant portfolio, deepening product penetration, and enhancing merchant lifetime value through strategic relationship management and cross-functional collaboration.

Drive merchant portfolio revenue growth through acquisition, activation, and expansion of existing accounts.

Acquire new-to-bank (NTB) merchants with strong revenue and profitability potential.

Conduct regular portfolio reviews to optimize profitability, pricing, and risk exposure.

Deliver against assigned sales targets, revenue KPIs, and productivity metrics.

To ensure merchant activity rate is at maximum level and all accounts are profitable.

Build and maintain strong, long-term merchant relationships to drive retention and wallet share.

Act as primary point of contact for merchant ensuring timely issue resolution and service excellence.

Job Requirements:

Degree in Bachelor of Business, preferably majoring in Sales & Marketing, Business Administration, or any equivalent qualification.

Minimum 1 - 2 years working experiences, preference in sales or service. However, fresh graduates who is willing to learn are welcome to apply.

Good communication and interpersonal skills, able to work under minimum supervision

Display good attitude with excellent customer service skills.

Result oriented, passionate on marketing and willingness to take up new challenges.

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental—is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

Join us. Fly High Together with us

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental—is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.