Merchant Growth Manager: Key Accounts & Campaigns

Shopee; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Shopee Malaysia is seeking a proactive Merchant Development specialist to manage and grow assigned merchant accounts for ShopeeFood campaigns, aiming to achieve KPI targets through co-funded promotions and performance-based incentives.

You will travel within your assigned area to visit merchants, address sales and operational challenges, and collaborate with internal teams to ensure smooth campaign execution and a positive merchant experience.

Qualifications

• 0–2 years of experience in business development, relationship/account management or sales.
• Diploma or SPM graduates from all backgrounds are welcome to apply.
• Flexible to travel within your assigned area for merchant visits.
• Comfortable working in a fast-paced, sales-driven environment.
• Strong interpersonal and negotiation skills, with the ability to communicate effectively and build relationships with merchants and stakeholders from diverse backgrounds.
• Fluent in English; proficiency in Bahasa Melayu, Chinese language or other dialects will be an advantage.
• Flexible to work on-ground during peak periods or as business needs require.

Responsibilities

• Manage and grow assigned merchant accounts by tracking performance and encouraging participation in ShopeeFood campaigns and promotions.
• Achieve monthly KPI targets through co-funded campaigns and promotional initiatives, with commission incentives tied to performance.
• Work closely with merchants to address their sales and operational challenges.
• Identify and develop high-potential merchants within the assigned area and convert them to ShopeeFood merchants.
• Collaborate with internal teams to ensure smooth campaign execution and a positive merchant experience.
• Monitor and report competitor activities and market trends within the assigned areas.
• Perform any other ad hoc tasks as assigned.

Skills

Relationship management

Negotiation

Sales

Interpersonal skills

Education

Diploma or SPM graduates welcome

Job description

Shopee Malaysia is seeking a proactive Merchant Development specialist to manage and grow assigned merchant accounts for ShopeeFood campaigns, aiming to achieve KPI targets through co-funded promotions and performance-based incentives.

You will travel within your assigned area to visit merchants, address sales and operational challenges, and collaborate with internal teams to ensure smooth campaign execution and a positive merchant experience.