Merchandiser

DKSH; Petaling Jaya; On-site; MYR 33,000 - 60,000; Full time

Job summary

DKSH Malaysia is seeking a Sales Representative to drive product and service sales across the assigned territory, meeting targets and contributing to the overall business objectives. The role involves managing orders, creating quotations, coordinating with internal teams, and maintaining customer data; requires 1-2 years in a similar role, SPM or equivalent, and fluency in Malay and English.

You will implement action plans, monitor KPIs, and build positive relationships with customers to ensure

Qualifications

• SPM or equivalent qualification.
• 1-2 years of experience in a similar role and understanding of the industry/market/competitors/customers.
• Good working knowledge of the assigned territory/products/services and sales skills.
• Fluent in both Malay and English (spoken and written).

Responsibilities

• Assist management in managing daily operational expenses in relation to the operating budget.
• Implement action plans (e.g., making regular calls/visits, taking orders, etc.) to achieve sales targets for the assigned business/territory.
• Track individual and team progress against key performance indicators and sales plans.
• Conduct sales activities for the assigned business/territory, including product portfolio management, introducing marketing plans, order-taking, and preparing in-store marketing and merchandising displays.
• Prepare quotations, proposals, and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in the appropriate customer relationship management database.
• Coordinate continuous improvement activities to enhance the sales process, sales plans, customer satisfaction, etc. Track and ensure payments are collected from customers.
• Investigate, resolve, and record customer issues and provide advice on follow-up actions.
• Respond to customer orders and inquiries, and inform them about promotions and new products.
• Work with relevant departments to ensure timely product deliveries. Assist in maintaining close and positive business relationships.

Skills

Sales skills

Communication

Negotiation

Microsoft Office

Bilingual Malay/English

Education

SPM or equivalent

Tools

Microsoft Office

Job description

About The Role

Sell products/services to meet sales targets for the assigned business/territory and overall business objectives.

What You Will Deliver

• Assist management in managing daily operational expenses in relation to the operating budget.
• Implement action plans (e.g., making regular calls/visits, taking orders, etc.) to achieve sales targets for the assigned business/territory.
• Track individual and team progress against key performance indicators and sales plans. Prioritize and review daily sales activities.
• Conduct sales activities for the assigned business/territory, including product portfolio management, introducing marketing plans, order-taking, and preparing in-store marketing and merchandising displays.
• Prepare quotations, proposals, and contracts for sales agreements.
• Report on competitor activities and products.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in the appropriate customer relationship management database.
• Coordinate continuous improvement activities to enhance the sales process, sales plans, customer satisfaction, etc. Track and ensure payments are collected from customers.
• Investigate, resolve, and record customer issues and provide advice on follow-up actions.
• Respond to customer orders and inquiries, and inform them about promotions and new products.
• Work with relevant departments to ensure timely product deliveries. Assist in maintaining close and positive business relationships.

What You Bring

• SPM or equivalent qualification
• Good working knowledge with at least 1-2 years of experience in a similar role and understanding of the industry/market/competitors/customers.
• Good working knowledge of the assigned territory/products/services and sales skills.
• Skilled in communication and negotiation.
• Basic skills in research and analysis.
• Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint).
• Fluent in both Malay and English (spoken and written).

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Merchandising.